Can't update Watchtower Library.

Anonymous
2020-06-22T19:34:48+00:00

Windows 10 Home, version 1903 for X64 system (KB4497165), Product ID: 00325-80000-0060-AAoem

Intel (R) Core (TM) i3-7100u, CPU @ 2.40 GHz, 64 bit operating system, X64-based processer

789 GB free

This problem started when I tried to update the Watchtower Library, but computer said couldn't because something was open in the WTL, I checked everything, couldn't find anything open. After numerous tries I uninstalled the WTL and tried to download/install several times. The "Mount" doesn't appear as the instructions said it should. The program downloads but can't open it.

So I copied the WTL from another laptop and pasted to my computer, it will open very slowly but with the 2017 version. Would not let me update. 

Has anyone experienced this, and if so, how can I update the WTL app? I am not real sharp on computers but can follow directions.

Please help.

Thank you,

bajarick

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2020-07-20T15:27:26+00:00

    Thank you for the help. It worked. The program opens slower than it used to, but it opens, and that's what is important. 

    CAUTION.... Each time I open the program a box appears  asking if I want to update. I made the mistake of selecting Yes. The program crashed and I had to  start over again. It's not critical, but how can I eliminate the box?

    Thanks again. We really need the WTL for research, etc.

    Br. bajarick

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  2. Anonymous
    2020-07-21T06:57:44+00:00

    I have had this problem and have fixed it.

    Go to Control panel choose programs scroll down to Watchtower library and click on it select uninstal.

    follow prompst to uninstall it.

    When uninstalled reboot computer. 

    Then go to jw.org and in search type install watchtower library.

    Scroll down to where it tyelss you how to install it.

    Click on the download button the install iso file will load to your computer.

    While this is going on go back to the search in jw.org and type in update watchtower library. press enter

    scroll down to where it tells you how to update and pess the download button which will give you the update pacakage.

    Now go to where it put the iso filee (usually in downloads) doubleclick it and follow the instructions to install it.

    When installed go to help That is help in watchtower library and click on it choose manual update package. choose apply package.

    go to where your update package is it is the file ending with pkg

    double click it and follow instructions.

    It will load

    and watchtower library will be up to date and load imediately

    This is for real brothers

    Cheers

    Murray

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  3. Anonymous
    2020-07-28T14:49:36+00:00

    Ot worked. You have. You have to use the lyu_E.updatepkg instead of the BUNDLE.UPDATEPKG. i dont know much about computers, but this is the first time I've seen them using an E drive. That never seems to work.

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  4. Anonymous
    2020-07-28T16:14:10+00:00

    Hi all who offered help,

    Just to let you know that the problem is sorted.  I don't know what, if any worked.  I just opened it today as I've done for the last several weeks ready to try again and there it was; a full and up-to-date Watchtower Library. I just want to thank everyone who tried to help.  Hope your issues are also sorted. Many thanks and God bless. 

    JenEwren.

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  5. Anonymous
    2020-07-29T19:12:11+00:00

    Hi all who offered help,

    Just to let you know that the problem is sorted.  I don't know what, if any worked.  I just opened it today as I've done for the last several weeks ready to try again and there it was; a full and up-to-date Watchtower Library. I just want to thank everyone who tried to help.  Hope your issues are also sorted. Many thanks and God bless. 

    JenEwren.

     Hi, I've been trying to update as well on and off for the past week, without success. Same error about running multiple instances of Watchtower Library= Try again. The answer that FINALLY worked for me was the one posted by  eharmony, on July 28, 2020. SPECIFICALLY the part about which updatepkg file to use. For some reason, I also had two different packages.

    The one that worked for me was lyu_E.updatepkg.

    AND it took a long time. Thank you so much all of you for posting these comments.

    DonLaJeunesse in Canada

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