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Windows 10 Home, version 1903 for X64 system (KB4497165), Product ID: 00325-80000-0060-AAoem
Intel (R) Core (TM) i3-7100u, CPU @ 2.40 GHz, 64 bit operating system, X64-based processer
789 GB free
This problem started when I tried to update the Watchtower Library, but computer said couldn't because something was open in the WTL, I checked everything, couldn't find anything open. After numerous tries I uninstalled the WTL and tried to download/install several times. The "Mount" doesn't appear as the instructions said it should. The program downloads but can't open it.
So I copied the WTL from another laptop and pasted to my computer, it will open very slowly but with the 2017 version. Would not let me update.
Has anyone experienced this, and if so, how can I update the WTL app? I am not real sharp on computers but can follow directions.
Please help.
Thank you,
bajarick
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I have exactly the same problem discribed here. I've tried a few suggestions; namely check that my PC has enough free space. Another suggestion was to open 2016 Watchtower or Workbook, toggle through a few items there for a bit then go back to homepage, wait a little while and this might get it updating. That didn't work for me so I'm searching everywhere and asking everyone who might know.
Would so appreciate any helpful suggestion. Many thanks.
I have exactly the same problem discribed here. I've tried a few suggestions; namely check that my PC has enough free space. Another suggestion was to open 2016 Watchtower or Workbook, toggle through a few items there for a bit then go back to homepage, wait a little while and this might get it updating. That didn't work for me so I'm searching everywhere and asking everyone who might know.
Would so appreciate any helpful suggestion. Many thanks.
I feel for you. I spent at least 15 hours trying to solve this problem ...
Do you have JW app on your computer? If not please install it.
Scroll down to the very bottom of the home page and click Help
Scroll down to the very bottom of the Help page and click "Watchtower Library"
Then follow instructions. If your internet service does have the bandwidth (the file is close to 4 gigs), just let me know and we will work with what you got. I'm trying to get us on the same page as it would make easier for me to work you through to Joy. Joy is what my wife and me experienced when this problem got solved. Please let me know whether we work with what have installed or the download. One way or another, I promise that by working together, we will solve this very pesky problem.
Yb,
Bob
Thank you so much for your kind assistance bro Bob. I followed your suggestions and things seemed to be going well. I downloaded the lyu_E (1).updatepkg file but when I tried to run it, it asked how I want to open this file and offered Adobe, Internet Explorer, Office 2010,Visual Studio Version Selector, Word and Notepad. I have no idea if one of these could open it and that's as far as I got. I have plenty of storage so maybe that can be ruled out. Thanks again.
Thank you so much for your kind assistance bro Bob. I followed your suggestions and things seemed to be going well. I downloaded the lyu_E (1).updatepkg file but when I tried to run it, it asked how I want to open this file and offered Adobe, Internet Explorer, Office 2010,Visual Studio Version Selector, Word and Notepad. I have no idea if one of these could open it and that's as far as I got. I have plenty of storage so maybe that can be ruled out. Thanks again.
You are 1 step closer to a solution.
Watchtower library is the only app that can open updatepkg files.
If the update is applied, your problem is solved. However if you get the dreaded "Failed to update Watchtower Library" let me know and we'll take it from there.
