Can't update Watchtower Library.

Thank you SO MUCH for this fix.  I have been trying to update since June and nothing worked.  I have been monitoring the fix-its on the Internet since then.  Curiously, I have two desktop computers and two laptop computers (laptop Dells, both exactly the same).  One Dell updated as normal and usual back in June and I never had a problem but the other Dell laptop wouldn't update no matter what I did.  Library would not update on either of the desktops.  I did everything according to the many suggestions here, including uninstall, reinstall, etc., but nothing worked.  I missed my cd rom library so much- I use it constantly.  So I tried this work around with the uninstall, reboot, go to jw, download iso, download update  . . . etc.  And it worked!!!!!!  I was so excited I immediately did it on all my other computers.  And it worked!!!!!!  I can't tell you how happy I am and how much I thank you for helping your brothers and sisters this way.  Thank you again so very much.

Here is a solution that might help.

1- First make hidden files and folders visible.

https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html#:~:text=In%20Windows%20Explorer%2C%20choose%20Organize,Show%20Hidden%20Files%20and%20Folders.

Go to Windows 10 /options/Type Folder options in the search box. Click on the window, Under "View" select show hidden files Apply/OK.

2- Go to C:\ProgramData\Watchtower\WTLibrary

3- delete the two files, "ca-bundle.zip" and "cert.pem"

4- Open Watchtower Library, go to help/check for updates and try again. 

I hope this helps

Kind regards

Chris

I have had this problem and have fixed it.

Go to Control panel choose programs scroll down to Watchtower library and click on it select uninstal.

follow prompts to uninstall it.

When uninstalled reboot computer. 

Then go to jw.org and in search type install watchtower library.

Scroll down to where it tells you how to install it.

Click on the download button the install iso file will load to your computer.

While this is going on go back to the search in jw.org and type in update watchtower library. press enter

scroll down to where it tells you how to update and press the download button which will give you the update package.

Now go to where it put the iso file (usually in downloads) doubleclick it and follow the instructions to install it.

When installed go to help That is help in watchtower library and click on it choose manual update package. choose apply package.

go to where your update package is it is the file ending with pkg

double click it and follow instructions.

It will load

and watchtower library will be up to date and load immediately

This is for real brothers

Cheers

Murray

This worked for me... after many weeks looking for a solution. Thank you kindly Murray.

After deleting the old program I forget forgot to mention reboot your computer before installing the new program

Did you delete Watchtower library from your computer if not you need to delete it first go to the Windows icon typing control select control panel then select programs choose delete programs find Watchtower library and whatever your language is highlighted it and delete it afterward go to jw.org find the Watchtower library has mentioned in the post download it and install it download the update and install it and everything will work cheers Murray