Can't update Watchtower Library.

Anonymous
2020-06-22T19:34:48+00:00

Windows 10 Home, version 1903 for X64 system (KB4497165), Product ID: 00325-80000-0060-AAoem

Intel (R) Core (TM) i3-7100u, CPU @ 2.40 GHz, 64 bit operating system, X64-based processer

789 GB free

This problem started when I tried to update the Watchtower Library, but computer said couldn't because something was open in the WTL, I checked everything, couldn't find anything open. After numerous tries I uninstalled the WTL and tried to download/install several times. The "Mount" doesn't appear as the instructions said it should. The program downloads but can't open it.

So I copied the WTL from another laptop and pasted to my computer, it will open very slowly but with the 2017 version. Would not let me update. 

Has anyone experienced this, and if so, how can I update the WTL app? I am not real sharp on computers but can follow directions.

Please help.

Thank you,

bajarick

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2020-11-13T11:19:54+00:00

    Hi Brothers

    I also had this problem. After trying numerous times I uninstalled Watchtower Library.

    Restarting my laptop, I installed it to Program Files. Until then, by default it was installing to Program Files (x86).

    When installing it asked do you want to check for updates automatically. This time i selected No.

    After making these changes, I applied the lyu_E.updatepkg and this time it worked.

    Hope this is helpful.

    Your Brother

    Noel

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  2. Anonymous
    2020-11-12T10:44:41+00:00

    Thanks a lot, this worked for me......... I can breathe down again

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  3. Anonymous
    2020-11-05T18:03:59+00:00

    Thomas, many have experienced this problem. Here are the instructions how to fix it.

    First make hidden files visible in Windows folder options. Close WT library.  

    1- Go to C:\ProgramData\Watchtower\WTLibrary (This is a hidden file; you can only see it if hidden files are made visible)

    2-- delete the two files, "ca-bundle.zip" and "cert.pem"

    3- Open Watchtower Library, go to help/check for updates and try again. 

    This has fixed the problem for many people.

    Kind regards

    Chris

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  4. Anonymous
    2020-11-05T17:43:55+00:00

    It worked. Thanks.

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  5. Anonymous
    2020-10-27T14:08:08+00:00

    Ho esattamente lo stesso problema descritto qui. Ho provato alcuni suggerimenti; vale a dire controllare che il mio PC abbia abbastanza spazio libero. Un altro suggerimento era quello di aprire la Watchtower o la cartella di lavoro 2016, alternare alcuni elementi per un po ', quindi tornare alla home page, attendere un po' e questo potrebbe aggiornarlo. Non ha funzionato per me, quindi cerco ovunque e chiedo a tutti quelli che potrebbero sapere.

    Apprezzerei quindi qualsiasi suggerimento utile. Grazie molto.

    Mi sento per te Ho passato almeno 15 ore a cercare di risolvere questo problema ...

    Hai l'app JW sul tuo computer? In caso contrario, installalo.

    Scorri fino in fondo alla home page e fai clic su Guida

    Scorri fino in fondo alla pagina della Guida e fai clic su "Watchtower Library"

    Quindi segui le istruzioni. Se il tuo servizio Internet ha la larghezza di banda (il file è vicino a 4 gigs), fammelo sapere e lavoreremo con quello che hai. Sto cercando di portarci sulla stessa pagina in quanto mi renderebbe più facile farti passare a Joy. La gioia è ciò che io e mia moglie abbiamo sperimentato quando questo problema è stato risolto. Per favore fatemi sapere se lavoriamo con ciò che abbiamo installato o con il download. In un modo o nell'altro, prometto che lavorando insieme risolveremo questo fastidioso problema.

    Yb,

    Bob

    Grazie, caro fratello.

    L'app scaricava un aggiornamento ma non riusciva ad installarlo.

    Ho scaricato l'aggiornamento dal sito e non dall'app come hai suggerito, e infatti i files hanno nomi diversi. Ho aperto l'app e installato l'aggiornamento manualmente.

    Ora tutto ok.

    Grazie!

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