Can't update Watchtower Library.

Anonymous
2020-06-22T19:34:48+00:00

Windows 10 Home, version 1903 for X64 system (KB4497165), Product ID: 00325-80000-0060-AAoem

Intel (R) Core (TM) i3-7100u, CPU @ 2.40 GHz, 64 bit operating system, X64-based processer

789 GB free

This problem started when I tried to update the Watchtower Library, but computer said couldn't because something was open in the WTL, I checked everything, couldn't find anything open. After numerous tries I uninstalled the WTL and tried to download/install several times. The "Mount" doesn't appear as the instructions said it should. The program downloads but can't open it.

So I copied the WTL from another laptop and pasted to my computer, it will open very slowly but with the 2017 version. Would not let me update. 

Has anyone experienced this, and if so, how can I update the WTL app? I am not real sharp on computers but can follow directions.

Please help.

Thank you,

bajarick

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2021-01-13T19:23:01+00:00

    Here is a solution that might help.

    1- First make hidden files and folders visible.

    https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html#:~:text=In%20Windows%20Explorer%2C%20choose%20Organize,Show%20Hidden%20Files%20and%20Folders.

    Go to Windows 10 /options/Type Folder options in the search box. Click on the window, Under "View" select show hidden files Apply/OK.

    Image

    2- Go to C:\ProgramData\Watchtower\WTLibrary

    3- delete the two files, "ca-bundle.zip" and "cert.pem"

    4- Open Watchtower Library, go to help/check for updates and try again. 

    I hope this helps

    Kind regards

    Chris

    Thank you Chris.

    This worked perfectly to allow me to update my Spanish WT Library which is helpful when I need to copy 7 paste scriptures.

    It is enormously helpful. Now I'll try it in the English version.

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  2. Anonymous
    2021-01-06T05:07:22+00:00

    This fix worked great. Thank you so much Chris

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  3. Anonymous
    2021-01-02T13:56:01+00:00

    Chris, thank you veryvery much -- the problem solved!

    Be safe.

    Robert

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  4. Anonymous
    2020-12-31T15:35:58+00:00

    WT library no longer works properly on Vista. It should work fine on Win 7 32 bit.

    Here is a solution that might help.

    1- First make hidden files and folders visible.

    Go to control Panel/folder options/View tab/check to show hidden files and folders.

    2- Go to C:\ProgramData\Watchtower\WTLibrary

    3- delete the two files, "ca-bundle.zip" and "cert.pem"

    4- Open Watchtower Library, go to help/check for updates and try again.

    I hope this helps

    Kind regards

    Chris

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  5. Anonymous
    2020-12-31T13:47:25+00:00

    Hello Brothers and Sisters,

    I am a guy from Poland having problems with updating my WTLibrary; we are talking about the older WT version, not the new one. The system is Windows7 32bit (I do not want to update it right now on this laptop). 

    The problem is as follows: both the English version and the Polish one do not want to accept the update packages (doesn't matter if automatic or by hand); I get a window with a comment mentioned here earlier.

    Could you help me to solve the problem? I add that one of my previous attempts was successful (I think it was Polish version back in 2019), but it happened just once, and since then I had not worked properly.

    Greetings

    ROB

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