Can't update Watchtower Library.

Anonymous

Windows 10 Home, version 1903 for X64 system (KB4497165), Product ID: 00325-80000-0060-AAoem

Intel (R) Core (TM) i3-7100u, CPU @ 2.40 GHz, 64 bit operating system, X64-based processer

789 GB free

This problem started when I tried to update the Watchtower Library, but computer said couldn't because something was open in the WTL, I checked everything, couldn't find anything open. After numerous tries I uninstalled the WTL and tried to download/install several times. The "Mount" doesn't appear as the instructions said it should. The program downloads but can't open it.

So I copied the WTL from another laptop and pasted to my computer, it will open very slowly but with the 2017 version. Would not let me update.

Has anyone experienced this, and if so, how can I update the WTL app? I am not real sharp on computers but can follow directions.

Please help.

Thank you,

bajarick

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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52 answers

Anonymous

2020-07-03T18:10:19+00:00

I have exactly the same problem discribed here. I've tried a few suggestions; namely check that my PC has enough free space. Another suggestion was to open 2016 Watchtower or Workbook, toggle through a few items there for a bit then go back to homepage, wait a little while and this might get it updating. That didn't work for me so I'm searching everywhere and asking everyone who might know.

Would so appreciate any helpful suggestion. Many thanks.
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