Can't update Watchtower Library.

Anonymous
2020-06-22T19:34:48+00:00

Windows 10 Home, version 1903 for X64 system (KB4497165), Product ID: 00325-80000-0060-AAoem

Intel (R) Core (TM) i3-7100u, CPU @ 2.40 GHz, 64 bit operating system, X64-based processer

789 GB free

This problem started when I tried to update the Watchtower Library, but computer said couldn't because something was open in the WTL, I checked everything, couldn't find anything open. After numerous tries I uninstalled the WTL and tried to download/install several times. The "Mount" doesn't appear as the instructions said it should. The program downloads but can't open it.

So I copied the WTL from another laptop and pasted to my computer, it will open very slowly but with the 2017 version. Would not let me update. 

Has anyone experienced this, and if so, how can I update the WTL app? I am not real sharp on computers but can follow directions.

Please help.

Thank you,

bajarick

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2021-03-01T14:07:29+00:00

    Fantastic! I've been trying to update for nearly a year!

    This finally worked! Thank you!

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  2. Anonymous
    2021-02-15T20:00:25+00:00

    Yes, it worked for me too!  After a lot of trial and guessing, this method worked! Thank you Murray

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  3. Anonymous
    2021-02-15T07:03:28+00:00

    Go to Control panel choose programs scroll down to Watchtower library and click on it select uninstal.

    follow prompts to uninstall it.

    When uninstalled reboot computer. 

    Then go to jw.org and in search type install watchtower library.

    Scroll down to where it tells you how to install it.

    Click on the download button the install iso file will load to your computer.

    While this is going on go back to the search in jw.org and type in update watchtower library. press enter

    scroll down to where it tells you how to update and press the download button which will give you the update package.

    Now go to where it put the iso file (usually in downloads) doubleclick it and follow the instructions to install it.

    When installed go to help That is help in watchtower library and click on it choose manual update package. choose apply package.

    go to where your update package is it is the file ending with pkg

    double click it and follow instructions.

    It will load

    and watchtower library will be up to date and load immediately

    This is for real brothers

    Cheers

    Murray

    This worked for me... after many weeks looking for a solution. Thank you kindly Murray.

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  4. Anonymous
    2021-02-04T15:48:30+00:00

    Thank you so much my dear brother,

    My iMac crashed recently and although I restored from a back-up my VMWare for Windows wouldn't work.

    In the end after many hours I download Parallels and re-installed watchtower library

    Then I experienced all the same problems listed on this topic.

    But thank you again your suggestions worked and I'm up and running.*****

    May Jehovah bless all you dear brothers and sisters for the help and support you give.

    Warmest Regards Garry

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  5. Anonymous
    2021-02-03T02:28:34+00:00

    This is a common problem. Please try the following steps.

    1- First make hidden files and folders visible. Go to control Panel/folder options/View tab/check to show hidden files and folders. 

    https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-10-97fbc472-c603-9d90-91d0-1166d1d9f4b5

    2- Go to C:\ProgramData\Watchtower\WTLibrary

    3- delete the two files, "ca-bundle.zip" and "cert.pem"

    4- Open Watchtower Library, go to help/check for updates and try again. 

    If you have any problems then try uninstalling the programme.  Reboot and check that those two files have been deleted. Then try reinstalling again. If you get the same error message then repeat steps 1-4

    I hope this helps.

    Kind regards
    Chris

    Thanks so much for your help.

    It worked great.

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