Can you help with microphone mute on/off button not working on Windows 10?

Anonymous

Please help me with the microphone mute on/off button on headset not working --> I cannot mute my voice.

Here's the good news:

On Windows the Headset and Microphone audio is clear via Bluetooth. I can hear them, they can hear me.

2. Microphone/audio with Android phone tested good -- microphone mute on/off button works -- I can mute my voice with single press of the button if paired with the Android phone. It doesn't matter what app I use. I get an audio prompt through the headset of mute on/mute off.

Here's the problem: the mute button on this Bluetooth Headset microphone doesn't work on Windows 10, so if I walk away from the laptop and need to mute/unmute, I have to run back to my laptop to use my mouse.

I called Taotronics technical support -- they said if the latest drivers are installed there's nothing more they can offer to help.

Windows indicates the best drivers are installed, but they are either outdated, Windows 10 does not support all the capability, or I need to do something.

Here's what I have:

Hardware: HP ProBook

Intel(R) Wireless Bluetooth(R)

Headset TaoTronics TT-BH041

Operating System: Windows 10, version 1909

Headset Device Drivers:

TaoTronics TT-BH041 - Driver 10.0.17134.1067 Driver Date: 6/21/2006

TaoTronics TT-BH041 Avcrp Transport Adapter - Driver 10.0.17134.1 Driver Date: 4/10/2018

Intel(R) Wireless Bluetooth(R) - Driver 21.70.0.3 Driver Date: 12/30/2019

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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43 answers

Don Varnau 19,930 Reputation points Volunteer Moderator

2021-09-02T10:19:20+00:00

For moderation purposes.
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Anonymous

2021-09-10T14:30:31+00:00

I just turned the headset off and back on and it reactivated the mute button. Hope that helps
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Anonymous

2021-09-10T15:48:56+00:00
I just turned the headset off and back on and it reactivated the mute button. Hope that helps

Hello Msprecious, thanks for your post. Please expand on your comment about power on/off. Please provide:
1. The make/model headset are you using
2. Connected via Bluetooth or hardwired?
3. The Version of Windows OS are you on?
4. The Bluetooth device driver installed? to get this info: Type "Device Manager" in the start/search windows prompt, click it, expand "audio inputs and outputs" , right click properties for the driver, click on the driver tab. You should see Driver Provider: Driver Date: Driver Version
The only wireless bluetooth headset so far that I've had success with remote mute on/off is the Plantronics Savi 7xx using the Microsoft Plantronics driver Date: 3/18/2019 Version 10.0.18362.1. This is an expensive headset but lacks features of the newer TaoTronics headsets.
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Anonymous

2021-09-29T19:44:52+00:00

Following the post. Did anyone tried with a headset which is not bluetooth but still wireless, I mean the one with dongle NOT bluetooth.
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Anonymous

2021-10-27T20:44:34+00:00

I was able to successfully use the Plantronics Savi 7xx headset with base station. The Plantronics base station uses a USB cable to the Windows 10 laptop (HP) and a Plantronics base station to charge and connect the wireless headset (it uses bluetooth to the base). That said, it does have some idiosyncrasies with staying connected -- but the mute/unmute from the device does work.

The Plantronics device is older technology and is expensive.
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