Can you help with microphone mute on/off button not working on Windows 10?

Anonymous
2020-07-29T20:46:34+00:00

Please help me with the microphone mute on/off button on headset not working --> I cannot mute my voice.

Here's the good news:

  1. On Windows the Headset and Microphone audio is clear via Bluetooth. I can hear them, they can hear me.

2. Microphone/audio with Android phone tested good -- microphone mute on/off button works -- I can mute my voice with single press of the button if paired with the Android phone.  It doesn't matter what app I use.  I get an audio prompt through the headset of mute on/mute off.

Here's the problem: the mute button on this Bluetooth Headset microphone doesn't work on Windows 10, so if I walk away from the laptop and need to mute/unmute, I have to run back to my laptop to use my mouse. 

I called Taotronics technical support -- they said if the latest drivers are installed there's nothing more they can offer to help.

Windows indicates the best drivers are installed, but they are either outdated, Windows 10 does not support all the capability, or I need to do something.

Here's what I have:

Hardware:                 HP ProBook

                                 Intel(R) Wireless Bluetooth(R)

                                 Headset TaoTronics TT-BH041 

Operating System:   Windows 10, version 1909

Headset Device Drivers:

   TaoTronics TT-BH041                                           - Driver 10.0.17134.1067   Driver Date: 6/21/2006

   TaoTronics TT-BH041 Avcrp Transport Adapter  - Driver 10.0.17134.1         Driver Date: 4/10/2018

   Intel(R) Wireless Bluetooth(R)                              - Driver 21.70.0.3               Driver Date: 12/30/2019

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-10-01T19:21:36+00:00

    Hi StanZV,

    don't buy a bluetooth adapter. I bought 2 of them and owned 2 bluetooth headsets. The headsets worked fine and could be muted with my cellphone, iPad and Firetablet. The Headsets worked with the bluetooth dongles aswell BESIDES muting the headsets, both failed.

    The problem is on mircrosoft side, don't waste time trying to fix it with this list above... it will not work.

    I have no clue, why it is such a big problem for microsoft to fix this issue! My mainboard has no bluetooth, so i have to use dongles to get bluetooth ready. One is from tp-link and one is from Asus, both can't mute the micro... 

    I don't know what to do, im using skype on my Firetablet instead on my PC, it is really annoying.

    MikelWest

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  2. Anonymous
    2020-10-01T05:41:27+00:00

    Hi Vincent, this is about the most promising reply I've seen regarding this issue in various places.

    Did you manage to get this info. from Microsoft themselves?

    What Bluetooth USB adapter could allow functions like the mic mute button to work?

    How to know if they support it? I am worried spending a few bucks and still I'll end up with the same problem. 

    Is Microsoft not going to update their drivers to enable such functions like mic muting ?

    StanZV

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  3. Anonymous
    2020-09-03T08:40:39+00:00

    Same issue i have with TT-BH041. After trying multiple options, the base Microsoft windows drivers will only support basic Bluetooth functions like Volume up, Volume down and disconnect. 

    For further features and functionalities of the headset to work, they suggested to use a 3rd part Bluetooth USB Adapter for it to work. Which can be fixed to the USB port of the laptop and install the relevant CSR driver software.

    I didnt feel like spending another few dollars of money to get this working, when you already have a inbuilt bluetooth function inside the laptop.

    thanks,

    Vincent

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  4. Anonymous
    2020-08-05T13:02:12+00:00

    Hi Greg,

    TaoTronics referred me to get Microsoft help. We reviewed drivers and setup and they said there's nothing more they can do on their end.

    The mute button on the headset works fine on non-Windows devices -- i.e. Android phone. I can walk away from the phone and press the mute button on my headset.  It works. Mute/Unmute with a press of the headset button.   

    Microsoft's drivers appear to be the common denominator.  Two different laptops from different manufacturers -- followed all the steps.  Audio works. Mute button does not work.  

    How do we escalate this issue to Microsoft?

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  5. Anonymous
    2020-07-31T19:58:35+00:00

    I would ask TaoTronics Support as they would have that answer, and if it's possible how to achieve it in Windows 10. It may be a limitation of Bluetooth as you suspect, or it may be a limitation of the microphone. But either ways I think it's hardware-specific.

    I think they're approachable because they give phone numbers, a good sign:

    https://www.taotronics.com/pages/contact-us

    Manuals and other Support downloads here:

    https://www.taotronics.com/pages/support

    Keep me posted on your progress as I will be here to help until the case is resolved.

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