Can you help with microphone mute on/off button not working on Windows 10?

Anonymous
2020-07-29T20:46:34+00:00

Please help me with the microphone mute on/off button on headset not working --> I cannot mute my voice.

Here's the good news:

  1. On Windows the Headset and Microphone audio is clear via Bluetooth. I can hear them, they can hear me.

2. Microphone/audio with Android phone tested good -- microphone mute on/off button works -- I can mute my voice with single press of the button if paired with the Android phone.  It doesn't matter what app I use.  I get an audio prompt through the headset of mute on/mute off.

Here's the problem: the mute button on this Bluetooth Headset microphone doesn't work on Windows 10, so if I walk away from the laptop and need to mute/unmute, I have to run back to my laptop to use my mouse. 

I called Taotronics technical support -- they said if the latest drivers are installed there's nothing more they can offer to help.

Windows indicates the best drivers are installed, but they are either outdated, Windows 10 does not support all the capability, or I need to do something.

Here's what I have:

Hardware:                 HP ProBook

                                 Intel(R) Wireless Bluetooth(R)

                                 Headset TaoTronics TT-BH041 

Operating System:   Windows 10, version 1909

Headset Device Drivers:

   TaoTronics TT-BH041                                           - Driver 10.0.17134.1067   Driver Date: 6/21/2006

   TaoTronics TT-BH041 Avcrp Transport Adapter  - Driver 10.0.17134.1         Driver Date: 4/10/2018

   Intel(R) Wireless Bluetooth(R)                              - Driver 21.70.0.3               Driver Date: 12/30/2019

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-12-27T05:27:45+00:00

    Dear All,

    I am also experiencing the same issue, however, with a wired Razer Kraken X headphones. Mute button also does not work. I have also contacted Razer support and did some troubleshooting but also found out no problem with headphone device at all. Mute button works with my android device and also to other laptop units. I am just having issues with my Window 10 Predator Helios 300. I have managed to use the mute button for the first few weeks but I encountered problems after the latest Windows update. Razer asked me to contact OS provider in this matter.

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  2. Anonymous
    2020-10-03T13:48:47+00:00

    My Headset is a

    • yamay M98 (other one i send back cause i thought it was broken cause of the muting problem)
    • tp-link UB400  bluetooth adapter without driver (windows installed own drivers and it worked without special drivers from tp-link)
    • ASUS USB_BT400 bluetooth adapter which downloaded and installed own drivers

    Both adapters where shown in the device manager, working well besides muting the microfon.

    So microsoft drivers and brand drivers form ASUS were used but don't work.

    On other devices like phone and tablets muting works without problems, I think the problem is caused by windows 10, but i am no developer so i can't confirm it.

    After several days of trouble shooting i gave up and looking only from time to time if their is a solution now.

    MikelWest

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  3. Anonymous
    2020-07-30T22:13:09+00:00

    Thanks, uninstalled and re-installed device via scan for hardware changes which re-installed both instances of Hands-Free below

    Restarted Services.msc Windows Audio, looked also to restart endpoint, but it prompted that windows audio would restart -- did so anyway so audio service restarted at least twice

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  4. Anonymous
    2020-07-30T17:04:39+00:00

    Thanks Greg, I found the path as you described -- it looked like I got to the same place a different way, but just in case I ran the troubleshooter and the detailed results reflecting no issues are below. I've surfed to the second link in the list, and it looks like the steps include updating/re-installing drivers -- there aren't any new drivers.   Some additional background,  I didn't mention earlier -- the headset is new and the laptop is also new with the latest updates applied -- audio over Bluetooth was just installed and I can hear and talk.  So rolling back to earlier versions won't apply here since it never worked before.    The mute button is the challenge.   Based on the website info and that the drivers are fresh and up to date-- should I go through a driver uninstall/reinstall process again? 

    Potential issues that were checked
    Audio<br> enhancements didn't load<br><br><br><br>Audio enhancements didn't load Issue not present
    One<br> or more audio service isn't running<br><br><br><br>One or more audio service isn't running<br><br><br><br>Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of<br> these services isn't running. Issue not present
    Audio<br> services not responding<br><br><br><br>Audio services not responding Issue not present
    Audio<br> device is disabled<br><br><br><br>Audio device is disabled<br><br><br><br>The audio device you selected is currently turned off in Windows. Issue not present
    Audio<br> device muted<br><br><br><br>Audio device muted<br><br><br><br>Audio can't play if the device is muted. Issue not present
    Audio<br> device isn't set as default<br><br><br><br>Audio device isn't set as default<br><br><br><br>The default audio device is usually used to play or record sounds on your computer. Issue not present
    Audio<br> format not set to default<br><br><br><br>Audio format not set to default Issue not present
    The<br> microphone or headset is unplugged<br><br><br><br>The microphone or headset is unplugged<br><br><br><br>An audio device must be plugged in to play or record sound. Issue not present
    Potential issues that were checked <br>Detection<br> details
    Audio enhancements didn't load Issue not present <br> --- --- --- ---
    One or more audio service isn't running Issue not present <br> --- --- --- ---
    Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of<br> these services isn't running.
    Audio services not responding Issue not present <br> --- --- --- ---
    6 Audio device is disabled Issue not present <br> --- --- --- ---
    The audio device you selected is currently turned off in Windows.
    Device state <br> --- <br> State information about the audio device. <br> State: Enabled <br> --- --- <br> Status code: 1 <br> Help link: https://msdn.microsoft.com/en-us/library/aa363230(VS.85).aspx
    Audio device muted Issue not present <br> --- --- --- ---
    Audio can't play if the device is muted.
    Audio device isn't set as default Issue not present <br> --- --- --- ---
    The default audio device is usually used to play or record sounds on your computer.
    Audio format not set to default Issue not present <br> --- --- --- ---
    The microphone or headset is unplugged Issue not present <br> --- --- --- ---
    An audio device must be plugged in to play or record sound.
    Detection details <br>
    Audio endpoint
    Type of audio device being diagnosed.
    Endpoint: Capture <br> --- ---
    Installed audio devices
    This file contains the details stored in the registry for all installed audio devices.
    File Name: Registry log.txt <br> --- ---
    Collection information
    Computer Name: {masked value for posting online]
    Windows Version: 10.0
    Architecture: x64
    Time: Thursday, July 30, 2020 12:49:26 PM
    Publisher details <br>
    Sound
    Troubleshoot problems that prevent your computer from playing or recording sound.
    Package Version: 4.5
    Publisher: Microsoft Windows
    Recording Audio
    Find and fix problems with recording sound.
    Package Version: 4.5
    Publisher: Microsoft Corporation
    Hardware and Devices
    Find and fix problems with devices and hardware.
    Package Version: 4.1
    Publisher: Microsoft Windows

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  5. Anonymous
    2020-07-30T16:36:05+00:00

    Hi again -

    I just checked at Settings > Update & Security > Troubleshoot and then Recording Audio troubleshooter is still there, just scroll down a bit.

    Keep me posted on your progress as I will be here to help until the case is resolved.

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