Pen tablet makes black screen when i'm using program from microsoft

Anonymous
2020-06-22T09:49:25+00:00

*sorry for my bad english

So i try using my pen tablet on Microsoft word, Microsoft whiteboard and then when I write something my screen blinks like crazy, after that it will crash my PC. But when I use software like Adobe photoshop or medibang pro everything is fine. Any ideas?

edit: my mouse also make my screen goes black when i try to draw something on ms word, ms whiteboard, fullscreen snip from microsoft

Windows for home | Windows 10 | Windows ink and touch

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Anonymous
2021-06-26T15:01:38+00:00

Hello guys, apparently I have the same problem when I use my wacom tablet to draw in any microsoft software mostly on One Note and Words. Hence, after a thorough research I found one method to relieve the issue.

1# Update your graphic driver to the latest from the Intel website (not OEM driver) . You need to manually install the driver using .zip file format and never use .exe format to install. If you automatically scan your device it will probably says “Up to Date” but unfortunately it is not. That’s why you need to update it manually. For more further instruction on installations, you can just google it. I found this method from website whiteboard.uservoice.com.

I hope it will help you guys. Best of luck

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  1. Anonymous
    2020-06-23T11:05:07+00:00

    Hello Reaxc.,

    Thanks for the feedback. If that issue causing roadblocks on your daily use, you can do system restore on your tablet to an earlier point which has no problem. This applies if you have enabled system protection. Please see link below how:

    Please follow the instructions on the link under "Restore from a system restore point":

    https://support.microsoft.com/en-us/help/12415/...

    Please let me know if you need further assistance.

    Sincerely,

    Antonio

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  2. Anonymous
    2020-06-25T19:15:10+00:00

    Hi, I have the same issue. The crazy thing is the problem only appears when using the coloured pens it does not happen while using the eraser or the highlighters.

    I've been using Microsoft Whiteboard to give classes since the beginning of the pandemic without the issue, until yesterday. Restarting the computer solves it - for a while. It happened again today after about 40 minutes of using the whiteboard. I cannot risk it happening again, since it of course happens in the middle of my lectures.

    I have not installed any new programs or updates in the past week.

    I would appreciate some feedback.

    Thank you.

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  3. Anonymous
    2020-07-08T17:01:33+00:00

    I have the same issue on my touchscreen Dell XPS 9370.

    The blinking or flashing occurs in OneNote, Whiteboard and even in PDF-XChange.  Strangely, it does not occur when selecting an eraser or lasso tool.

    I have updated all Dell drivers on the laptop. This has not solved the problem.

    I am currently running Windows 10 Enterprise v1909

    The blinking/flashing occurs when I touch the screen with a stylus OR when I draw with the mouse.

    I am very eager to get it fixed and would be grateful for Microsoft to acknowledge the issue and resolve it.

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  4. Anonymous
    2020-07-24T12:06:40+00:00

    I have the same problem.

    I began using the Microsoft Whiteboard for teaching during this Pandemic.

    Today, my laptop got an update for Windows 10 version 2004.

    Now, every time I draw on the Whiteboard, my laptop display blinks a number of times, then goes all black.

    Restarting works, but temporarily. The issue persists.

    There appears to be no solution yet..

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