Pen tablet makes black screen when i'm using program from microsoft

Anonymous
2020-06-22T09:49:25+00:00

*sorry for my bad english

So i try using my pen tablet on Microsoft word, Microsoft whiteboard and then when I write something my screen blinks like crazy, after that it will crash my PC. But when I use software like Adobe photoshop or medibang pro everything is fine. Any ideas?

edit: my mouse also make my screen goes black when i try to draw something on ms word, ms whiteboard, fullscreen snip from microsoft

Windows for home | Windows 10 | Windows ink and touch

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Anonymous
2021-06-26T15:01:38+00:00

Hello guys, apparently I have the same problem when I use my wacom tablet to draw in any microsoft software mostly on One Note and Words. Hence, after a thorough research I found one method to relieve the issue.

1# Update your graphic driver to the latest from the Intel website (not OEM driver) . You need to manually install the driver using .zip file format and never use .exe format to install. If you automatically scan your device it will probably says “Up to Date” but unfortunately it is not. That’s why you need to update it manually. For more further instruction on installations, you can just google it. I found this method from website whiteboard.uservoice.com.

I hope it will help you guys. Best of luck

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  1. Anonymous
    2020-06-23T06:53:59+00:00

    Hello Reaxc.,

    So the problem started happening after you update to Windows 10 2004 version? Did you remove the 2004 update and the issue still exists?

    Please let me know if you need further assistance.

    Sincerely,

    Antonio

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  2. Anonymous
    2020-06-23T08:03:27+00:00

    Most likely yes, because i didn't install anything on my laptop. I tried to remove the update but still it didn't work. I don't know why i can't use program officially from windows (except paint), i still can draw on other programs like Adobe Photoshop.

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  3. Anonymous
    2020-06-23T09:28:07+00:00

    Hello Reaxc.,

    Thanks for the feedback. Did you try to re-install your pen drivers if there are?

    Also, please try to troubleshoot your pen to check for any errors, please see link below:

    https://support.microsoft.com/en-us/help/402352...

    Please let me know if you need further assistance.

    Sincerely,

    Antonio

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  4. Anonymous
    2020-06-23T09:36:15+00:00

    I already tried to reinstall my pen tablet driver but nothing happen. It seems the problem not from the pen tablet itself, when i try using my mouse to draw something on onenote, microsoft whiteboard, my screen also blackout.

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