Pen tablet makes black screen when i'm using program from microsoft

Anonymous
2020-06-22T09:49:25+00:00

*sorry for my bad english

So i try using my pen tablet on Microsoft word, Microsoft whiteboard and then when I write something my screen blinks like crazy, after that it will crash my PC. But when I use software like Adobe photoshop or medibang pro everything is fine. Any ideas?

edit: my mouse also make my screen goes black when i try to draw something on ms word, ms whiteboard, fullscreen snip from microsoft

Windows for home | Windows 10 | Windows ink and touch

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Anonymous
2021-06-26T15:01:38+00:00

Hello guys, apparently I have the same problem when I use my wacom tablet to draw in any microsoft software mostly on One Note and Words. Hence, after a thorough research I found one method to relieve the issue.

1# Update your graphic driver to the latest from the Intel website (not OEM driver) . You need to manually install the driver using .zip file format and never use .exe format to install. If you automatically scan your device it will probably says “Up to Date” but unfortunately it is not. That’s why you need to update it manually. For more further instruction on installations, you can just google it. I found this method from website whiteboard.uservoice.com.

I hope it will help you guys. Best of luck

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  1. Anonymous
    2021-04-08T05:20:26+00:00

    Is the problem solved? I am facing the same problem here in 2021. I see that this conversation is not closed yet, and was curious how you fixed the problem.

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  2. Anonymous
    2021-04-08T11:36:09+00:00

    Not solved as far as  I know. I stopped using it because I could not rely on success.

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  3. Anonymous
    2021-04-08T12:20:04+00:00

    Ok Bruce. Thanks for the reply. The Microsoft Whiteboard was really wonderful to use in online lectures. But now I am  using some other options....

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  4. Anonymous
    2021-04-17T20:12:55+00:00

    thank you so much for the Openboard tip!!! 

    the latest Win update f***ed up my online teaching experience with the glitch discussed in this thread, but Openboard is a great workaround!!!

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