Pen tablet makes black screen when i'm using program from microsoft

Hi, I also have faced the same issue since 24th Jan 2021. I was taking a class using Microsoft one note and the pen tablet makes the screen blink when I touch it. The tablet works fine for powerpoint, paint or any other white board. Only on one note, this problem persists. Restarting the laptop solves the problem, but we cant do that each time right? Please provide a solution for this.

Thanks

More attempts:

• Disabling hardware acceleration does not solve the problem (https://itssc.rpi.edu/hc/en-us/articles/360004737612-Solution-to-strange-display-or-black-screen-when-using-Office-programs)
• Changing screen resolution, screen refresh rate, etc. does not solve the problem

More tests on different software:

• The problem does occur in Microsoft Whiteboard
• Interestingly, the problem does NOT occur in Microsoft Teams when using the whiteboard in a meeting.

I have the same issue since 2 to 4 weeks ago. Using the pen in office applications (in Word, or in OneNote, or in PowerPoint...) makes the screen go black as soon as I finish drawing any line, stays black for 1 sec, then it comes back. You draw another line, it goes black for another second, then comes back. Eventually, it stays black forever and I am forced to force-restart the computer.

It happens with ANY input device. It happens if I use my mouse, if I use my wacom tablet, if I use my XP-Pen.... it happens with all of them.

Being a university teacher, this is a big issue for me as I need to teach online and need to start recording videos for offline teaching.

VERSIONS:

Win 10 Home Edition

[Windows Update says I am up to date as of 16 December 2020]

Microsoft Office 365 ProPlus. 

[Word version is "Word for Office 365 MSO (16.0.12527.21296) 64-bit]

Peevious solutions in this thread didn't work.

I tried the solution by JoeCh1 on 1st August, to change "policy permissons" and it did not work (the policies were already set correctly. Also, in Win 10 home edition I had to find out how to enable the gpedit.msc first).

I checked what changes had occured on my computer recently.

My Microsoft Office 365 ProPlus was updated to version 16.0.12527.21330 on 12 Nov 2020. This is very shortly before I started to notice this problem, so I am currently inclined to think this version of Office could be the problem, maybe. 

What happens:

Inking makes the screen go black as soon as I finish drawing any line, stays black for 1 sec, then it comes back. You draw another line, it goes black for another second, then comes back. Eventually, if I continue, it stays black forever and I am forced to force-restart the computer.

Where does it happen:

• The problem happens in all Office applications that I tried which have a "Draw" tab for inking: Word, PowerPoint, OneNote, Excel.
• It also happens in the Snip & Sketch software.

When does it happen:

I have investigated more how to replicate the problem. I can replicate it every single time in MS Excel, or Word by simply inking for a few seconds. On a new file, it starts working fine, but after I ink for a while (less than half a minute) then the black screen starts happening whenever I ink. I also noticed that it happens not only while inking, but whenever an inked line is "redrawn" in the screen. For example, sometimes when inking (e.g. in Word) the inked line will get "stuck" such that, when you scroll the page up and down, the inked line moves together with the scrolling (instead of remaining fixed in the page). When this happens, the screen turns black too when scrolling, even if not drawing. So, this means it is not the input itself, but the display of the line on the screen, what causes the problem.

Things I tried (without success):

• System restarts
• Use the "Repair" tool for MS Office. This updated my Office from version 16.0.12527.21330 to version 16.0.12527.21416, and restarted
• Reinstalled all graphics drivers and make sure I had last version, and restarted
• Restarted and launched Word in "safe" mode (with no plugins). Problem persisted.- Tried JoeCh1 's solution in the yellow box of https://docs.microsoft.com/en-us/windows/security/threat-protection/security-policy-settings/increase-scheduling-priority. But the settings suggested were already the settings I had, i.e. Window Manager\Window Manager Group was already in the Increase scheduling priority.

Hi FJRod,  I gave up after learning that this problem has existed since 2016 without successful action from MSoft, So I take a Snip&Sketch of the part I want to notate and draw on that.

Bruce Williamson

This would not be  solution for me because I need to annotate entire Word documents, then print them as pdf's to share with students, etc. But, anyway, I tested this, and it turns out I have exactly the same problem happening in the Snip&Sketch software. Whenever I choose the pen and start inking, the screen turns black for a second or so.