Pen tablet makes black screen when i'm using program from microsoft

Anonymous
2020-06-22T09:49:25+00:00

*sorry for my bad english

So i try using my pen tablet on Microsoft word, Microsoft whiteboard and then when I write something my screen blinks like crazy, after that it will crash my PC. But when I use software like Adobe photoshop or medibang pro everything is fine. Any ideas?

edit: my mouse also make my screen goes black when i try to draw something on ms word, ms whiteboard, fullscreen snip from microsoft

Windows for home | Windows 10 | Windows ink and touch

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Anonymous
2021-06-26T15:01:38+00:00

Hello guys, apparently I have the same problem when I use my wacom tablet to draw in any microsoft software mostly on One Note and Words. Hence, after a thorough research I found one method to relieve the issue.

1# Update your graphic driver to the latest from the Intel website (not OEM driver) . You need to manually install the driver using .zip file format and never use .exe format to install. If you automatically scan your device it will probably says “Up to Date” but unfortunately it is not. That’s why you need to update it manually. For more further instruction on installations, you can just google it. I found this method from website whiteboard.uservoice.com.

I hope it will help you guys. Best of luck

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  1. Anonymous
    2021-03-23T04:33:47+00:00

    I simply started using the white board provided by zoom, you can store thre whole file as pdf also. Only drawback is that you can't paste pictures there if necessary for class. Rest all is fine. I don't bother with one note now.

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  2. Anonymous
    2021-03-23T00:30:58+00:00

    Did you find a solution for this? You're describing EXACTLY what I've been experiencing for about the last month.  I teach at the college level, and it's getting embarrassing to have to keep doing hard reboots in the middle of Zoom sessions.  The amount of teaching time lost is staggering.

    What did you finally end up doing? I dread having to write anything with either my tablet or my mouse while using Zoom now, for fear of the black screen of death...

    Thank you! :)

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  3. Anonymous
    2021-02-25T13:00:30+00:00

    Hi all.

    I've had the back screen thing happen when using my pen to draw on word/ppt on a couple of occasions over the last 6 months. Every time has been fairly soon after installing updates.

    As a teacher it's a massive PITA and has caused some lessons to be cut short with a laptop restart required.

    I have a solution that has worked for me.

    I've restored windows to before the update and got full functionality back.

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  4. Anonymous
    2021-02-25T11:09:44+00:00

    Same issue here. Very frustrating as an educator, when I have tried so many work arounds to write on my Word documents. Screen flashes black when I start using the Drawing tool with Microsoft Office products. If I keep using it, the screen goes completely black and then the computer freezes.

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