Pen tablet makes black screen when i'm using program from microsoft

Anonymous
2020-06-22T09:49:25+00:00

*sorry for my bad english

So i try using my pen tablet on Microsoft word, Microsoft whiteboard and then when I write something my screen blinks like crazy, after that it will crash my PC. But when I use software like Adobe photoshop or medibang pro everything is fine. Any ideas?

edit: my mouse also make my screen goes black when i try to draw something on ms word, ms whiteboard, fullscreen snip from microsoft

Windows for home | Windows 10 | Windows ink and touch

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Anonymous
2021-06-26T15:01:38+00:00

Hello guys, apparently I have the same problem when I use my wacom tablet to draw in any microsoft software mostly on One Note and Words. Hence, after a thorough research I found one method to relieve the issue.

1# Update your graphic driver to the latest from the Intel website (not OEM driver) . You need to manually install the driver using .zip file format and never use .exe format to install. If you automatically scan your device it will probably says “Up to Date” but unfortunately it is not. That’s why you need to update it manually. For more further instruction on installations, you can just google it. I found this method from website whiteboard.uservoice.com.

I hope it will help you guys. Best of luck

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  1. Anonymous
    2021-10-07T11:20:38+00:00

    Hi,

    That did nothing. The problem is not with Word, but rather the Microsoft Whiteboard. If you use the pen it blinks, then goes black and you're forced to shut the computer down to get it back.

    Someone in another thread gave me the tip to leave the ruler on the side, which has actually worked as the screen doesn't go black. However, if I ever forget to open the ruler and start writing on the board it goes black. Absolute nightmare, you'd think a huge company like Microsoft would be able to resolve a minor issue like this. I've had this problem with the Microsoft Whiteboard for over a year and half now.

    I'm seriously contemplating switching to Apple.

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  2. Anonymous
    2021-09-07T13:26:02+00:00

    hello sir i had this problem for the past 2 month now and dont know how to how to solve it. I have tried that what you have suggested but still the problem persist. I dont know what to do. please help if you have a solution. will be helpful if you can text me on my email ******@gmail.com Thank you

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  3. Anonymous
    2021-09-07T07:29:57+00:00

    Yes this same issue is happening with me for almost two weeks when i was using zoom and pen tablet together. i was thing it might be because of some error in zoom but very recently only i could figure it out. Even the computer service center told me it could work fine after installing SSD but still it continues to remain so. If you found some solution pleaseeeee let me know how to fix it. Please email me ******@gmail.com. Am also a teacher by profession and it is making me lots of trouble. Please help if it is solved for you. Thank you

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  4. Anonymous
    2021-08-12T12:19:24+00:00

    Thank you so much! This worked.

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