Pen tablet makes black screen when i'm using program from microsoft

Anonymous
2020-06-22T09:49:25+00:00

*sorry for my bad english

So i try using my pen tablet on Microsoft word, Microsoft whiteboard and then when I write something my screen blinks like crazy, after that it will crash my PC. But when I use software like Adobe photoshop or medibang pro everything is fine. Any ideas?

edit: my mouse also make my screen goes black when i try to draw something on ms word, ms whiteboard, fullscreen snip from microsoft

Windows for home | Windows 10 | Windows ink and touch

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Anonymous
2021-06-26T15:01:38+00:00

Hello guys, apparently I have the same problem when I use my wacom tablet to draw in any microsoft software mostly on One Note and Words. Hence, after a thorough research I found one method to relieve the issue.

1# Update your graphic driver to the latest from the Intel website (not OEM driver) . You need to manually install the driver using .zip file format and never use .exe format to install. If you automatically scan your device it will probably says “Up to Date” but unfortunately it is not. That’s why you need to update it manually. For more further instruction on installations, you can just google it. I found this method from website whiteboard.uservoice.com.

I hope it will help you guys. Best of luck

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  1. Anonymous
    2021-10-13T15:38:52+00:00

    Try updating your intel graphics card using this link:

    https://www.intel.com.br/content/www/br/pt/support/intel-driver-support-assistant.html (you will need to install an intel software for that)

    Also, update your nvidia graphic card with Geforce Experience:

    https://www.nvidia.com/en-us/geforce/geforce-experience/download/Make sure your Windows is indeed up-to-date. I would go further and recommend you install its latest version: Windows 11. https://www.microsoft.com/pt-br/software-download/windows11

    Update Wacom Drivers: https://www.wacom.com/en-us/support/product-support/driversOpen Excel office program, go to File > options > advanced > display > CHECK disable hardware graphics acceleration

    Then:

    File > account > update options > update now

    It should do the trick.

    Please, let me know if this has been useful in any way.

    Cheers

    Dan

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  2. Anonymous
    2021-10-13T15:29:45+00:00

    Hi, I couldn't see your e-mail because Microsoft censored it.
    Let me ask you:
    What's the version of your Windows?
    What graphic cards do you own? Intel and Nvidia?

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  3. Anonymous
    2021-10-13T14:40:20+00:00

    I can't update it because I did not found it. Can you give me the link, please? I need it ASAP because I'm learning to use a drawing tablet. It does not stop the black screen and flickering. Please help me.

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  4. Anonymous
    2021-10-07T11:56:11+00:00

    Have you tried updating your Office?
    What's your offboard GPU card? What about your onboard?Intel?
    What's the brand of your ink hardware? Is it Wacom?

    Office is up to date.

    I have a laptop with an Intel graphics card and a dedicated Nvidia GeForce GTX 1660 Ti graphics card.

    Drivers are all up to date.

    The issue seems to be independent of the pen hardware being used. I have tried a Wacom tablet, a XP-Pen inking display, and even using my actual mouse to draw (with no pen hardware attached to the computer). Whenever I ink using any of those devices, in any Microsoft program (OneNote, Word, PowerPoint, ...), I get the black screen blinking.

    Regarding drivers: Some people in this thread suggest alternative ways of installing drivers using a .zip file instead of an .exe file which I have not tried.

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