Pen tablet makes black screen when i'm using program from microsoft

Anonymous
2020-06-22T09:49:25+00:00

*sorry for my bad english

So i try using my pen tablet on Microsoft word, Microsoft whiteboard and then when I write something my screen blinks like crazy, after that it will crash my PC. But when I use software like Adobe photoshop or medibang pro everything is fine. Any ideas?

edit: my mouse also make my screen goes black when i try to draw something on ms word, ms whiteboard, fullscreen snip from microsoft

Windows for home | Windows 10 | Windows ink and touch

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Anonymous
2021-06-26T15:01:38+00:00

Hello guys, apparently I have the same problem when I use my wacom tablet to draw in any microsoft software mostly on One Note and Words. Hence, after a thorough research I found one method to relieve the issue.

1# Update your graphic driver to the latest from the Intel website (not OEM driver) . You need to manually install the driver using .zip file format and never use .exe format to install. If you automatically scan your device it will probably says “Up to Date” but unfortunately it is not. That’s why you need to update it manually. For more further instruction on installations, you can just google it. I found this method from website whiteboard.uservoice.com.

I hope it will help you guys. Best of luck

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  1. Anonymous
    2021-10-13T15:38:52+00:00

    Try updating your intel graphics card using this link:

    https://www.intel.com.br/content/www/br/pt/support/intel-driver-support-assistant.html (you will need to install an intel software for that)

    Also, update your nvidia graphic card with Geforce Experience:

    https://www.nvidia.com/en-us/geforce/geforce-experience/download/Make sure your Windows is indeed up-to-date. I would go further and recommend you install its latest version: Windows 11. https://www.microsoft.com/pt-br/software-download/windows11

    Update Wacom Drivers: https://www.wacom.com/en-us/support/product-support/driversOpen Excel office program, go to File > options > advanced > display > CHECK disable hardware graphics acceleration

    Then:

    File > account > update options > update now

    It should do the trick.

    Please, let me know if this has been useful in any way.

    Cheers

    Dan

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  2. Anonymous
    2021-10-13T15:29:45+00:00

    Hi, I couldn't see your e-mail because Microsoft censored it.
    Let me ask you:
    What's the version of your Windows?
    What graphic cards do you own? Intel and Nvidia?

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  3. Anonymous
    2021-10-13T14:40:20+00:00

    I can't update it because I did not found it. Can you give me the link, please? I need it ASAP because I'm learning to use a drawing tablet. It does not stop the black screen and flickering. Please help me.

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