Your Phone calls unusable due to too much echo

Anonymous
2020-06-10T16:06:25+00:00

I have setup Your Phone on my PC and Phone Companion on my phone (Nokia 7.1) - both devices have latest software and are fully patched.

While I can make and receive phone calls via the Your Phone app on the PC (and they sound fine at my end) the other parties all complain of excessive echo so that I need to conduct the call on the phone.

My mic and speaker settings are the same as I use for Skype, Zoom, Hangouts, etc. - how do I trouble shoot this? 

Is it possibly caused by the mic / speakers on the phone remaining active during the call?

Thanks

Pino

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-10-29T08:40:28+00:00

I deavticivated AGC in the Mic settings and it worked for me

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  1. Anonymous
    2020-08-10T18:46:24+00:00

    Not sure if this is good for everyone but this workaround works for me. My Plantronics headset consists of a "normal" headset which is finished with mini jack that is plugged into a "mini control panel" (buttons to turn volume up and down, mute) which is then finished with an USB plug.

    Just as an experiment, I connected my headset directly into my laptop, using mini jack plug and decided not to use the other part of the set. It is no longer recognised by my laptop as Plantronics USB headset but working as ordinary (non USB) headset. I can feel that microphone volume is much lower (in fact it gets some time to get used to new experience when you believe your microphone is dead), but it works fine meaning echo is gone - now other people who I call do hear me properly without echo.

    This is not very convenient as (by disconnecting USB part) I lost buttons to turn volume up/down and mute - now I need to use a mouse and Windows controls to achieve the same. However, no echo so I will stick to this workaround hoping that one day I can switch back to USB plug with no echo.

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  2. Anonymous
    2020-08-11T21:29:25+00:00

    My issue is the person on the other end is getting the echo not me.  My end is fine but everybody gets the echo on their end.  No idea what that's about.

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  3. Anonymous
    2020-08-12T03:42:49+00:00

    That is correct - by changing to mini jack solution, echo was eliminated on the other end side - tested with who what I called and asked if they hear echo - they did not (and the same people had had echo before). Thanks, Leszek

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  4. Anonymous
    2020-08-12T16:23:27+00:00

    I may be missing something but my phone is connected to my computer through wifi and when someone calls my phone I can answer it on my computer.  This is handy if my phone is in another room.  As well I can call from my computer in reverse.  Either way the other person gets echo.  Connecting with a cord defeats the purpose....if I am understanding you correctly.

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