Your Phone calls unusable due to too much echo

Anonymous
2020-06-10T16:06:25+00:00

I have setup Your Phone on my PC and Phone Companion on my phone (Nokia 7.1) - both devices have latest software and are fully patched.

While I can make and receive phone calls via the Your Phone app on the PC (and they sound fine at my end) the other parties all complain of excessive echo so that I need to conduct the call on the phone.

My mic and speaker settings are the same as I use for Skype, Zoom, Hangouts, etc. - how do I trouble shoot this? 

Is it possibly caused by the mic / speakers on the phone remaining active during the call?

Thanks

Pino

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-10-29T08:40:28+00:00

I deavticivated AGC in the Mic settings and it worked for me

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  1. Anonymous
    2021-12-29T21:46:23+00:00

    I posted my original question about an echo years ago and there is still no fix. I'm guessing Microsoft hasn't got/ doesn't care/ can't figure out/ a solution to this issue so really. Do what I did. Stop trying and use a cell phone. This is an app that just doesn't cut it.

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  2. Anonymous
    2021-12-30T09:28:35+00:00

    This actually solved it for me as well, I didn't have to reset sound devices at all, only selected the correct input since it was blank.

    Could it be the microphone in use was actually the phone it self before? If so it's kinda stupid.

    @microsoft you need to fix this

    I'm gonna wait and see though, I thought I had found the solution before only to have echo a couple of calls later. This one sounds promising though,

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  3. Anonymous
    2021-12-30T10:25:06+00:00

    Update: problem still stands, got up from my desk for 5 minutes and my phone lost bluetooth connection with my computer as expected, when I got back I had echo on the next call, so again went to check my input device and it was blank, selected the correct one and no more echo.

    Basically everytime you reconnect bluetooth you have to select input device again.

    @microsoft come on!

    EDIT: so it's even worse than what I said, input device needs to be selected on every single call, it's also as I said before, if you dont select the input the phone is going to use it's own microphone instead of the headset.

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  4. Anonymous
    2021-12-31T14:37:34+00:00

    I confirm. Reconnecting my phone (after rebooting computer and also after restarting phone) caused my computer to reset the Input Device for "Microphone (phone_name Hands-Free HF Audio)" to blank. Subsequent test calls had echo again. During the calls, I changed the input device to my computer's microphone and the echo disappeared.

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