Your Phone calls unusable due to too much echo

Anonymous
2020-06-10T16:06:25+00:00

I have setup Your Phone on my PC and Phone Companion on my phone (Nokia 7.1) - both devices have latest software and are fully patched.

While I can make and receive phone calls via the Your Phone app on the PC (and they sound fine at my end) the other parties all complain of excessive echo so that I need to conduct the call on the phone.

My mic and speaker settings are the same as I use for Skype, Zoom, Hangouts, etc. - how do I trouble shoot this? 

Is it possibly caused by the mic / speakers on the phone remaining active during the call?

Thanks

Pino

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-10-29T08:40:28+00:00

I deavticivated AGC in the Mic settings and it worked for me

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  1. Anonymous
    2021-03-26T00:01:33+00:00

    Yep - this episode just shows how far Microsoft has fallen behind the best in the industry.

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  2. Anonymous
    2021-03-25T22:32:44+00:00

    You are missing the possibility that your desktop headset+mic setup does not work like a bluetooth headset (what this app is programmed to be). From what I'm understanding, the bleed from speaker to microphone is quite minimal in those devices, and is not similar to a desktop setup. 

    I am experiencing this issue with very closed back headphones... my mic is pretty sensitive as well which isn't helping. But what you really want to do before denying my theory is do a test where your headset and the mic are in different rooms, and see if it's not as bad.

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  3. Anonymous
    2021-03-25T21:15:23+00:00

    I did a bit of testing with this issue. Normally my phone will mute my mic when anything is coming from the speakers (this is standard phone functionality to avoid echoes). The Your Phone app isn't doing that. So my mic picks up what I'm hearing as I'm hearing it, and sends it back to the other person on the line. 

    I think this is an old problem, pertaining to the basic functionality of phones. And it has a solution but Msft just didn't implement it (yet), or it's not working for me.

    No. Many of us are getting the echo while using a headset. I even tested it (just now) with output on a headset and input on a separate webcam. There is something in the coding that is including the caller's sound with the mic sound. Also, this is the ONLY application in Windows that has this echo. Not Discord, not Skype, not Zoom, not Facebook. Microsoft needs to fix this.

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  4. Anonymous
    2021-03-24T18:37:30+00:00

    Negative. Also headset audio is being fed back to the person at the other side of the call.

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