Your Phone calls unusable due to too much echo

Anonymous
2020-06-10T16:06:25+00:00

I have setup Your Phone on my PC and Phone Companion on my phone (Nokia 7.1) - both devices have latest software and are fully patched.

While I can make and receive phone calls via the Your Phone app on the PC (and they sound fine at my end) the other parties all complain of excessive echo so that I need to conduct the call on the phone.

My mic and speaker settings are the same as I use for Skype, Zoom, Hangouts, etc. - how do I trouble shoot this? 

Is it possibly caused by the mic / speakers on the phone remaining active during the call?

Thanks

Pino

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-10-29T08:40:28+00:00

I deavticivated AGC in the Mic settings and it worked for me

Was this answer helpful?

8 people found this answer helpful.
0 comments

76 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-12-29T20:49:08+00:00

    At first, I also could not see the "Micropohone (phone_name Hands-Free HF Audio)" option. So then, with the settings still open, I made a call with the Your Phone app, and it appeared. I had previously tested Your Phone after upgrading my computer to Windows 11, and I still had the echo problem. So today I tried lowering the "Microphone (phone_name Hands-Free HF Audio)" volume to zero as suggested, but that essentially turned off the call audio output, so of course it eliminated the echo but it's not really a solution for using the PC to make calls.

    Then I noticed there was a button at the bottom to "Reset sound devices and volumes for all apps to the recommended defaults," and when I clicked the carrot to the right of "Micropohone (phone_name Hands-Free HF Audio)" there appeared pulldowns for "Output device" and "Input device". The "Output device" had my PC speakers selected, but the "Input device" pull-down box was blank. I forget the order, but I pushed the "Reset" button, and then also clicked the "Input device" pull-down box and selected my PC microphone. Then I made a test call, and it appears the echo has been eliminated. So one or both of those steps may have been the solution for me. I will repost if it doesn't stay that way (can you tell I'm skeptical?) :)

    I may only be getting the "Output device" and "Input device" options because I have multiples of each. However, I believe that when I first had the echo problem last year on Windows 10, I only had one input and one output device - my PC's built-in microphone and speakers - except when I was testing various portable external devices to try to find a solution.

    Here is a screen shot of my settings (after selecting the input device):

    Image

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-12-29T05:57:42+00:00

    This is what mine looks like:

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-12-29T05:54:44+00:00

    Couldn't find option set microphone for "phone name" Windows 11

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-12-29T05:44:15+00:00

    In Windows 11, I was able to stop the echo on the other side by going into Settings -> System -> Sound -> Volume Mixer. Go down to the "Apps" section and set Microphone for<Phone Name> Hands-Free HF Audio to 0. Not certain why this fixes it for me, but I thought I would put it out there to see if this helps anyone else.

    Was this answer helpful?

    0 comments