Your Phone calls unusable due to too much echo

Anonymous
2020-06-10T16:06:25+00:00

I have setup Your Phone on my PC and Phone Companion on my phone (Nokia 7.1) - both devices have latest software and are fully patched.

While I can make and receive phone calls via the Your Phone app on the PC (and they sound fine at my end) the other parties all complain of excessive echo so that I need to conduct the call on the phone.

My mic and speaker settings are the same as I use for Skype, Zoom, Hangouts, etc. - how do I trouble shoot this? 

Is it possibly caused by the mic / speakers on the phone remaining active during the call?

Thanks

Pino

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-10-29T08:40:28+00:00

I deavticivated AGC in the Mic settings and it worked for me

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  1. Anonymous
    2020-09-07T07:19:53+00:00

    I'm having the same issues. I bought a mic jack microphone and a different USB one and have the same issue with both. Any clue on a fix?

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  2. Anonymous
    2020-08-16T06:05:31+00:00

    I wasn't able to access the Sound properties for the microphone by that method but did so through Control Panel. I went to recording and then advanced and it shows a 4 channel setting with no option to change it. 

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  3. Anonymous
    2020-08-16T05:45:45+00:00

    I have a Samsung S10 phone connected to a Lenovo ThinkPad laptop via bluetooth and the Your Phone app in Windows 10 version 1909. When I make or receive calls everything sounds fine on my end but the other party complains of a loud echo of everything they say, however no echo when I talk. I would rather not connect by a cord. I move around the house quite a bit and want to have my hands free, so when I'm not at the computer I use a Bose headset connected via bluetooth to the same phone and there is no echo problem using it. If other people are having the same problem with other phones and computers it seems like a Windows 10 issue.

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  4. Anonymous
    2020-08-15T06:48:36+00:00

    I have this issue, as well.  But I use my microphone for many purposes on this computer, such as recording my podcast.  Curious with everyone experiencing the issue, what are your settings under the Sound properties for your microphone?  Right click the volume icon, select sounds, hit the recording tab, double click your mic, and go to advanced.  I found my issue was I was running 2 channel instead of one.  I am not great with audio technology, but it is my understanding that enabling the second channel is feeding the sound that the person on the other side of the call is sending to you back at them.  I am personally using a SHURE SM7B microphone connected to a ProFX8v2 mixer, which is connected via USB to my machine.  I hope this helps at least one of you.  And if you have other suggestions, I am certainly all ears.

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