Your Phone calls unusable due to too much echo

Anonymous
2020-06-10T16:06:25+00:00

I have setup Your Phone on my PC and Phone Companion on my phone (Nokia 7.1) - both devices have latest software and are fully patched.

While I can make and receive phone calls via the Your Phone app on the PC (and they sound fine at my end) the other parties all complain of excessive echo so that I need to conduct the call on the phone.

My mic and speaker settings are the same as I use for Skype, Zoom, Hangouts, etc. - how do I trouble shoot this? 

Is it possibly caused by the mic / speakers on the phone remaining active during the call?

Thanks

Pino

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-10-29T08:40:28+00:00

I deavticivated AGC in the Mic settings and it worked for me

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  1. Anonymous
    2021-07-27T01:59:33+00:00

    This worked for me, or something like it, anyway. I disabled every other mic on the system, then found the "Advanced" tab of the mic I use. Once there, I saw an option called "Signal Enhancements." Mine has a single check box, "Enable Audio Enhancement," under that section. Disabled it and the echo was gone.

    Additional benefit: the mic is no longer picking up every tiny noise in the room. Callers no longer complain of echo, nor can they hear my air conditioner. Or my squeaky chair. Or my stomach growling when I'm hungry. Seems that the Signal Enhancement feature isn't much of an enhancement at all...

    The app is really handy, I hope MS can get all these weird little issues sorted out soon.

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  2. Anonymous
    2021-03-26T00:01:33+00:00

    Yep - this episode just shows how far Microsoft has fallen behind the best in the industry.

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  3. Anonymous
    2020-11-07T15:48:13+00:00

    I want to share my experience with this.

    I am using a USB audio interface device (in my case a Steinberg UR12) connected to my windows 10 PC via USB.  My headset is connected to the audio interface by wire. My android smartphone uses bluetooth to communicate with the PC. PC and smarthone use their respective Microsoft apps.

    I had this problem too (partner hears his voice as an echo) .

    In my case the cause was the loopback function of the USB interface device. It was turned on which is wrong for this use case. Switching it off solved the problem. Be aware that switching off the loopback function is hardware dependent. My Steinberg has this setting in its driver. Other devices (Roland for example) have a dedicated switch for this on the device.

    I hope this will help in comparable environments.

    Regards

    Ralf

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  4. Anonymous
    2020-09-15T18:15:15+00:00

    My temp solution: The issue seems to disappear as long as I have Windows settings --> Sound open. Almost as if it realizes that I'm in a call only while inside those settings. No idea why.

    PS: I'm not on speakers, but on mic and headphones, so I can neither explain how I have the issue nor why this solves it.

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