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I rec'd an Intel SCSI Adapter update V 17.5.3.1026, this AM, thru the Windows update screen. After the install I immediately has boot up problems. The boot up would stall at the Dell logo screen and go no further. I was able to get to boot up once in a while by powering off and restarting from the power button, but that didn't work very often. When it did boot up using this method it was pretty sluggish. I contacted Dell support and they were not aware of the problem. I subsequently reviewed some Dell community forum posts and there were other people reporting the exact same problem in May 2020. I was finally able to get back to normal operating condition by doing a system point restore prior to the download. The jist of the forums was there is problem with the RST and BIOS not in sync. Both of those are current according to Dell drivers and download screen. Dell has fowarded the problem to the engineering dept for review. The next time I checked for updates the Intel showed up again but I did not install. I'm OK as long as it does not try to self install. I also contacted MS support and they wanted to update me V 2004 which I declined as it still is showing for developers. Any thoughts on what to do here? Thanks
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Hi,
I have experienced the same issue on my Dell XPS 8920 tower, because I was aware that an intel driver was updated before the issue. So I did a driver roll back inside device manager. And everything has back to normal now. So ABSOLUTELY no need for a system restore! just roll it back
I had the same issue with it crashing when w10 starts up or from hibernation after a windows update which is bundled with an Intel driver update and believe I've solved it.
I am no expert and cannot vouch for any side-effects but I found the newly installed Intel driver, rolled it back and now I no longer have any start-up issues.
Go to Device manager>Storage Controllers>Intel(R) Chipset SATA.....>Properties>Driver>Rollback Driver.
No more problems with start-up
I've run into the same issue with a Dell Inspiron 15Z - had to reinstall clean to get OS working properly again (I believe the option to reinstall without losing personal files may be broken for everyone). About 5 days later (today) got prompted by WIndows Update with the same update for the Intel SCSIAdapter. I ignored it but later this evening the update got installed anyway, all I could do was reset to complete the installation... same issue with the boot (I believe the RST component starts corrupting something when shutting down from WIndows 10, after this SCSIAdapter driver install, because I can start up again manually). Microsoft was no help. There's no way to reach Intel. And my warranty is up with Dell.
Fortunately my time and personal data isn't worth very much by comparison.
Just an update - rolling back the driver worked for me as well. Thankfully I didn't take the advice of Microsoft's 'Customer Advocate' and reinstalled to a clean install of 1909... for a second time.
Shameful service from MS, and complete disregard for its customer.
The roll back function in Device manager described elsewhere in this blog is a relatively easy solution-perhaps temporary.
