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I rec'd an Intel SCSI Adapter update V 17.5.3.1026, this AM, thru the Windows update screen. After the install I immediately has boot up problems. The boot up would stall at the Dell logo screen and go no further. I was able to get to boot up once in a while by powering off and restarting from the power button, but that didn't work very often. When it did boot up using this method it was pretty sluggish. I contacted Dell support and they were not aware of the problem. I subsequently reviewed some Dell community forum posts and there were other people reporting the exact same problem in May 2020. I was finally able to get back to normal operating condition by doing a system point restore prior to the download. The jist of the forums was there is problem with the RST and BIOS not in sync. Both of those are current according to Dell drivers and download screen. Dell has fowarded the problem to the engineering dept for review. The next time I checked for updates the Intel showed up again but I did not install. I'm OK as long as it does not try to self install. I also contacted MS support and they wanted to update me V 2004 which I declined as it still is showing for developers. Any thoughts on what to do here? Thanks
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Hi,
I have experienced the same issue on my Dell XPS 8920 tower, because I was aware that an intel driver was updated before the issue. So I did a driver roll back inside device manager. And everything has back to normal now. So ABSOLUTELY no need for a system restore! just roll it back
I had the same issue with it crashing when w10 starts up or from hibernation after a windows update which is bundled with an Intel driver update and believe I've solved it.
I am no expert and cannot vouch for any side-effects but I found the newly installed Intel driver, rolled it back and now I no longer have any start-up issues.
Go to Device manager>Storage Controllers>Intel(R) Chipset SATA.....>Properties>Driver>Rollback Driver.
No more problems with start-up
I have the same problem - system is a Dell XPS 15 9560. I let the Dell utilities do a system restore to an earlier date, then used the Troubleshooter utility mentioned in this article: https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-window to prevent ONLY this specific update from being applied, and then let all other updates install. Problem solved.
I purchased another computer as reliability needed - so probably will never know. Started out would run for an hour shut of with yellow flashing light on power button . had to remove power cord wait... then plug back in and would run fine - each time for less time until it no longer would power on just a flashing yellow light. So I replaced the computer . Love these snafu as these are getting costly. Similar occurrence but blue screen when converting to win 10 from win 7. Had acer at the time and apparently acer does not keep up with the continuous changes from MSFT. get old after a while.
Thank your comments. I rolled back the update in Device Manage as described in a previous post. I believe your solution above is only available in W10 pro. If not I cannot figure out how to hide the driver update. I cannot find the hide feature.
