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I rec'd an Intel SCSI Adapter update V 17.5.3.1026, this AM, thru the Windows update screen. After the install I immediately has boot up problems. The boot up would stall at the Dell logo screen and go no further. I was able to get to boot up once in a while by powering off and restarting from the power button, but that didn't work very often. When it did boot up using this method it was pretty sluggish. I contacted Dell support and they were not aware of the problem. I subsequently reviewed some Dell community forum posts and there were other people reporting the exact same problem in May 2020. I was finally able to get back to normal operating condition by doing a system point restore prior to the download. The jist of the forums was there is problem with the RST and BIOS not in sync. Both of those are current according to Dell drivers and download screen. Dell has fowarded the problem to the engineering dept for review. The next time I checked for updates the Intel showed up again but I did not install. I'm OK as long as it does not try to self install. I also contacted MS support and they wanted to update me V 2004 which I declined as it still is showing for developers. Any thoughts on what to do here? Thanks
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Hi,
I have experienced the same issue on my Dell XPS 8920 tower, because I was aware that an intel driver was updated before the issue. So I did a driver roll back inside device manager. And everything has back to normal now. So ABSOLUTELY no need for a system restore! just roll it back
I had the same issue with it crashing when w10 starts up or from hibernation after a windows update which is bundled with an Intel driver update and believe I've solved it.
I am no expert and cannot vouch for any side-effects but I found the newly installed Intel driver, rolled it back and now I no longer have any start-up issues.
Go to Device manager>Storage Controllers>Intel(R) Chipset SATA.....>Properties>Driver>Rollback Driver.
No more problems with start-up
Yep - as expected, my system has now failed to restart, and I've had to do a repair.
That special utility ("wushowhide") to hide updates isn't detecting the update at the moment, so I can't hide it like I had been doing.
I have used the Group Policy Editor method described here to prevent Windows Update from updating drivers. (that method requires Pro, which I do have)
Crikey - you're right! I've re-installed the problematic one again. I didn't look at the date properly, and thought it was a very recent date. However, this time, my system DID restart successfully. Weird.
Btw, I am using Windows Update to install this driver - not the Dell Updater.
Apparently it is possible to prevent Windows Update from installing any driver updates. I'm going to consider doing that.
Apologies everyone - no sign of a new update yet.
If you're referring to the Dell RST driver 15.7.5.1025 that driver has been around for 3 years. It's still the most current RST driver from Dell. If you're referring to a different driver update it hasn't been posted on the Dell driver download screen for my system.
