Intel SCSI Adapter update causes boot problems

Anonymous
2020-06-08T15:27:48+00:00

I rec'd an Intel SCSI Adapter update V 17.5.3.1026, this AM, thru the Windows update screen. After the install I immediately has boot up problems. The boot up would stall at the Dell logo screen and go no further. I was able to get to boot up once in a while by powering off and restarting from the power button, but that didn't work very often. When it did boot up using this method it was pretty sluggish. I contacted Dell support and they were not aware of the problem. I subsequently reviewed some Dell community forum posts and there were other people reporting the exact same problem in May 2020.  I was finally able to get back to normal operating condition by doing a system point restore prior to the download. The jist of the forums was there is problem with the RST and BIOS not in sync. Both of those are current according to Dell drivers and download screen.  Dell has fowarded the problem to the engineering dept for review. The next time I checked for updates the Intel showed up again but I did not install. I'm OK as long as it does not try to self install. I also contacted MS support and they wanted to update me V 2004 which I declined as it still is showing for developers. Any thoughts on what to do here? Thanks

Windows for home | Windows 10 | Windows update

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Anonymous
2020-06-15T10:07:52+00:00

Hi,

I have experienced the same issue on my Dell XPS 8920 tower, because I was aware that an intel driver was updated before the issue. So I did a driver roll back inside device manager. And everything has back to normal now. So ABSOLUTELY no need for a system restore! just roll it back

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Anonymous
2020-06-13T12:18:05+00:00

I had the same issue with it crashing when w10 starts up or from hibernation after a windows update which is bundled with an Intel driver update and believe I've solved it.  

I am no expert and cannot vouch for any side-effects but I found the newly installed Intel driver, rolled it back and now I no longer have any start-up issues.

Go to Device manager>Storage Controllers>Intel(R) Chipset SATA.....>Properties>Driver>Rollback Driver.

No more problems with start-up

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  1. Anonymous
    2020-07-15T21:32:15+00:00

    Hi arejfour;

    I'm confused. After I did the rollback on 7/9/2020 I have version 14.8.1.1043 found by Device Manager>Storage Controllers>Intel Chipset SATA Raid Controller> Properties>Driver tab.

    Is DELL implying that I should have version 16.8.3.1004?

    Thank you.

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  2. Anonymous
    2020-07-15T18:00:01+00:00

    More feedback from Dell Engineering:

    Engineering confirmed that IF the 16.8.3.1004 version of the IRST driver is installed Microsoft should no longer be pushing version 17 to the system. We are still waiting for that ETA.

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  3. Anonymous
    2020-07-15T13:43:30+00:00

    Here's the latest feedback from the Dell Engineering dept. I hope this fixes the problem

    Engineering will be promoting Intel Rapid Storage driver version 16.8.3.1004 and demoting 17.5.3.1026; not sure of the timeline yet. Aaron will follow up with them.

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