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Hello,
I am excited about the new flight simulator! I just purchased the Premium Deluxe edition from the Microsoft Website and seem to have installed the standard edition. I can see this in the Microsoft Store App. However, the Deluxe and Premium Deluxe edition have an exclamation point by them, and it sais that this will not work on your device for both the Deluxe and Premium Deluxe edition. I am wondering if I will still be able to access all the features of the Premium Deluxe and Deluxe edition because I paid for them. It seems like the two upgrade versions have not been installed, only the standard edition. It also sais the same thing for a lot of my other apps, but I don't use them. Thank you!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I read in a forum many if not all who purchased the premium are seeing the same thing. Me included. It was written that as the regular version hasn't really been released, yet, or installed on your computer, the other two upgrades will not work until it is installed. Guess I'll see if he was right when it is released for install/use.
Make sure your accounts are the same in both, store and game.
Then make sure the content is not available to download in your profile/content manager (https://flightsimulator.zendesk.com/hc/en-us/articles/360016763120)
More options here:
https://flightsimulator.zendesk.com/hc/en-us/articles/360017262899
I resolved the issue by changing the account - for some reason, it was logging into another outlook account I have.
I purchased the Premuim Deluxe and both the deluxe or the premium bundle will not install saying "...will not work on this device" I can get the entry level app to install with two planes. Disappointed.
Check your login details, you may find you haveee two accounts
