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Windows specifications
| Edition | Windows 10 Education |
|---|---|
| Version | 1909 |
| Installed on | 2019-06-25 |
| OS build | 18363.959 |
| Arch. Type | x86_64 |
| Insider program | No |
Device specifications
| Processor | AMD Ryzen 5 1600X 6c/12t 3.6GHz |
|---|---|
| BIOS Mode | UEFI |
| Motherboard | Asrock AB350 Pro4 |
| RAM | 16 GB |
Issue
I downloaded the Feature Update 2004 and tried to installed it 3 times. Each time all went good without error, then it ask for restart, so I click the "Restart and Update", then it reboot (1st time) but before accessing the authentication page it reboot again (2nd time) then again before accessing the authentication page it reboot again (3rd time) this time it's really longer (as if the update was finally applying), it goes to teh authentication page. I log in, then I check and the I'm still at update 1909.
In the Windows update history I can see an error code: 0xc1900101. Nowhere else I can see an error.
The two first times I tried to update and it fails when I went in Windows Update and clicked "Check for updates" I saw the 2004 update available and was able to download and install it again. But since last try it now tells me I'm up to date yet I'm still at update 1909 and 2004 failed to apply.
PS: I have Core Protection disabled.
PS2: Windows Update troubleshooter says all is fine.
Additional information
From systeminfo:
Hotfix(s): 23 Hotfix(s) Installed.
[01]: KB4565633
[02]: KB4497165
[03]: KB4498523
[04]: KB4503308
[05]: KB4506933
[06]: KB4508433
[07]: KB4509096
[08]: KB4515383
[09]: KB4516115
[10]: KB4517245
[11]: KB4520390
[12]: KB4521863
[13]: KB4524569
[14]: KB4525419
[15]: KB4528759
[16]: KB4537759
[17]: KB4538674
[18]: KB4541338
[19]: KB4552152
[20]: KB4560959
[21]: KB4561600
[22]: KB4565554
[23]: KB4565483
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If you experience this issue on ASRock motherboard make sure that you've updated to the latest available BIOS.
Then Enter the BIOS (F2) and Turn off (Compatibility Support Module)
After you changed the BIOS setting run Windows10Upgrade9252.exe available for download on microsoft website url: http://go.microsoft.com/fwlink/?LinkID=799445
Problem solved.
Thanks. I resolved the issue too with help from Microsoft Chat. MS Chat suggested I look to see if there were any pending updates. There were. After these were installed the automatic update also installed without error.
Thank you so much. Finally that was it.
I updated the BIOS firmware of my Asrock B350 Pro 4 motherboard to version 5.80 and turned off CSM (Compatibility Support Module).
Then updated Windows again an was able to migrate from 1909 to 20H2 directly without any trouble.
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Glad to have been some help.
