BSoD after update to Version 2004

Anonymous
2020-06-23T11:35:03+00:00

I faced a BSoD problem today, 1 week after upgrading to Version 2004 feature update. 

The error shows 

VIDEO TDR FAILURE 

atikmpag.sys failed. 

Here's what i have tried so far- 

 1.Tried rebooting several times 

  1. Restore to a previous setting 
  2. Uninstall latest updates (2004 version updates)
  3. Reset the PC (without data erasing).

The error is stil persistent. Please help.

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 935.1K Reputation points Independent Advisor
    2020-06-25T17:39:09+00:00

    Hi Harshvardhan

    No,there is not need for them to touch that data, remind them not to touch that data on the other drives ( partitions) when you talk to them . . .

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  2. Anonymous
    2020-06-25T17:47:29+00:00

    OK noted. Shall I take the 1903 iso file that i downloaded today for them to install??

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  3. DaveM121 935.1K Reputation points Independent Advisor
    2020-06-25T17:53:24+00:00

    Yes, you should definitely provide them with that 1903 ISO and tell them that is the version you want installed on your system . . .

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  4. Anonymous
    2020-06-25T18:10:04+00:00

    OK. Thanks for the help so far. I'll get in touch with you tomorrow, hopefully with a positive update! 😁

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  5. DaveM121 935.1K Reputation points Independent Advisor
    2020-06-25T18:10:52+00:00

    Okay Harshvardhan, the best of luck!

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