I faced a BSoD problem today, 1 week after upgrading to Version 2004 feature update. The error shows VIDEO TDR FAILURE atikmpag.sys failed. Here's what i have tried so far- 1.Tried rebooting several times Restore to a previous setting Uninstall latest updates (2004 version updates) Reset the PC (without data erasing). The error is stil persistent. Please help.

Hi Harshvardhan You certainly have been busy and performed a lot of troubleshooting . . . So It seems with each version update of Windows 10 more and more hardware becomes deprecated . . . From your description, the only solution I can see, is to re-install Windows 10 version 1909 and immediately disable that Radeon GPU, and rely on the other graphics option . . .

How shall I do it? The laptop does not start at all, not even in safe mode... Also, the other graphics option made me lose the brightness control toggle yesterday before this long troubleshooting. Also, if I install the 1909 again (first tell me how to do that), can I remove the Radeon graphics completely? Will that then allow the intel one to install? I need some help with this now... My work is suffering real bad...

Hi Harshvardhan Do you have a Windows 10 USB, you said you custom installed 1909 previously?

No i don't have it in a USB. That is the problem. The custom install happened because the system was starting in safe mode previously. So the iso file was downloaded onto the system drive itself and then installed. Now I don't even see an option which can let me log in into safe mode. These are the options i see currently, have tried them all and failed - Even the three times hard reboot thing does not navigate to startup options for safe mode login... What is the workaround in this case now?

Hi Harshvardhan Have you tried the system Restore option form that screen, to see if you have a restore point? If not: Microsoft do not provide version 1909 directly, so the best option is to use another PC to create the version 1909 bootable USB and clean install Windows 10 from that . . . Click this safe link to download the Windows 10 ISO, version 1909 https://tb.rg-adguard.net/public.php Then use Rufus to create the bootable USB from that ISofile: https://rufus.ie/ Then boot your PC form that and clean install version 1909, and as soon as that is installed, disable the Radeon GPU form inside Device Manager . . . ________________________________________________________ Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

BSoD after update to Version 2004

Anonymous

I faced a BSoD problem today, 1 week after upgrading to Version 2004 feature update.

The error shows

VIDEO TDR FAILURE

atikmpag.sys failed.

Here's what i have tried so far-

1.Tried rebooting several times

Restore to a previous setting
Uninstall latest updates (2004 version updates)
Reset the PC (without data erasing).

The error is stil persistent. Please help.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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46 answers

DaveM121 935.1K Reputation points Independent Advisor

2020-06-25T07:52:43+00:00

Hi Harshvardhan

You certainly have been busy and performed a lot of troubleshooting . . .

So It seems with each version update of Windows 10 more and more hardware becomes deprecated . . .

From your description, the only solution I can see, is to re-install Windows 10 version 1909 and immediately disable that Radeon GPU, and rely on the other graphics option . . .
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Anonymous

2020-06-25T07:57:05+00:00

How shall I do it? The laptop does not start at all, not even in safe mode...

Also, the other graphics option made me lose the brightness control toggle yesterday before this long troubleshooting.

Also, if I install the 1909 again (first tell me how to do that), can I remove the Radeon graphics completely? Will that then allow the intel one to install?

I need some help with this now... My work is suffering real bad...
Was this answer helpful?

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DaveM121 935.1K Reputation points Independent Advisor

2020-06-25T08:02:56+00:00

Hi Harshvardhan

Do you have a Windows 10 USB, you said you custom installed 1909 previously?
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Anonymous

2020-06-25T08:14:04+00:00

No i don't have it in a USB. That is the problem. The custom install happened because the system was starting in safe mode previously. So the iso file was downloaded onto the system drive itself and then installed. Now I don't even see an option which can let me log in into safe mode.

These are the options i see currently, have tried them all and failed -

Even the three times hard reboot thing does not navigate to startup options for safe mode login...

What is the workaround in this case now?
Was this answer helpful?

0 comments No comments
DaveM121 935.1K Reputation points Independent Advisor

2020-06-25T08:23:18+00:00

Hi Harshvardhan

Have you tried the system Restore option form that screen, to see if you have a restore point?

If not:

Microsoft do not provide version 1909 directly, so the best option is to use another PC to create the version 1909 bootable USB and clean install Windows 10 from that . . .

Click this safe link to download the Windows 10 ISO, version 1909

https://tb.rg-adguard.net/public.php

Then use Rufus to create the bootable USB from that ISofile:

https://rufus.ie/

Then boot your PC form that and clean install version 1909, and as soon as that is installed, disable the Radeon GPU form inside Device Manager . . .

________________________________________________________

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Was this answer helpful?

0 comments No comments