I faced a BSoD problem today, 1 week after upgrading to Version 2004 feature update. The error shows VIDEO TDR FAILURE atikmpag.sys failed. Here's what i have tried so far- 1.Tried rebooting several times Restore to a previous setting Uninstall latest updates (2004 version updates) Reset the PC (without data erasing). The error is stil persistent. Please help.

Hi Harshvardhan atikmpag.sys is the device driver on your ATI/AMD graphics card . . . Open Device Manager (accessible by right clicking your Start Button) Expand the Display Adapters Section Right click your video card and choose Properties On the Driver Tab, choose 'Roll back Driver' Restart your PC once done . . . If that option is grayed out or does not resolve the issue, go to the support page for your device on the manufacturers website, then download and install the video driver they recommend, it may well be an older version to the one you are currently running If your system still crashes, check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes . . . Open Windows File Explorer Navigate to C:\Windows\Minidump Copy any minidump files onto your Desktop, then zip those up Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link Then post the link here to the zip file, so we can take a look for you . . .

BSoD after update to Version 2004

Anonymous

I faced a BSoD problem today, 1 week after upgrading to Version 2004 feature update.

The error shows

VIDEO TDR FAILURE

atikmpag.sys failed.

Here's what i have tried so far-

1.Tried rebooting several times

Restore to a previous setting
Uninstall latest updates (2004 version updates)
Reset the PC (without data erasing).

The error is stil persistent. Please help.

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46 answers

DaveM121 935.1K Reputation points Independent Advisor

2020-06-23T11:40:29+00:00

Hi Harshvardhan

atikmpag.sys is the device driver on your ATI/AMD graphics card . . .

Open Device Manager (accessible by right clicking your Start Button)

Expand the Display Adapters Section

Right click your video card and choose Properties

On the Driver Tab, choose 'Roll back Driver'

Restart your PC once done . . .

If that option is grayed out or does not resolve the issue, go to the support page for your device on the manufacturers website, then download and install the video driver they recommend, it may well be an older version to the one you are currently running

If your system still crashes, check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes . . .

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link

Then post the link here to the zip file, so we can take a look for you . . .
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