BSoD after update to Version 2004

Anonymous
2020-06-23T11:35:03+00:00

I faced a BSoD problem today, 1 week after upgrading to Version 2004 feature update. 

The error shows 

VIDEO TDR FAILURE 

atikmpag.sys failed. 

Here's what i have tried so far- 

 1.Tried rebooting several times 

  1. Restore to a previous setting 
  2. Uninstall latest updates (2004 version updates)
  3. Reset the PC (without data erasing).

The error is stil persistent. Please help.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-06-30T12:02:18+00:00

    Hey Dave,

    The Sony Service guy got in touch and informed that the integrated radeon graphics card needs a change for my laptop be be functional again. This will set me back by a huge amount as the motherboard needs replacement (Rs. 34000 ~450USD). 

    I am definitely not going to get the motherboard replaced.

    Also, is there a way where I can completely disable the GPU on the system and my laptop can function? If yes, what do I lose as far as the screen experience goes? No photos/ videos or no output on the screen at all??

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  2. DaveM121 935.1K Reputation points Independent Advisor
    2020-06-26T10:16:04+00:00

    Hi Harshvardhan

    Yes, you can still give him the ISO to install Windows 10 version 1903 . . .

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  3. Anonymous
    2020-06-26T09:58:45+00:00

    Hi Harshvardhan

    With regards to putting Windows 8 back on that PC, then yes, that will work flawlessly because the correct drivers are available for that version of Windows . . .

    Ok... But it also ran win10 older versions smoothly for almost 5 years... So, shall I give him the 1903 ISO file for install or not?

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  4. DaveM121 935.1K Reputation points Independent Advisor
    2020-06-26T09:45:32+00:00

    Hi Harshvardhan

    With regards to putting Windows 8 back on that PC, then yes, that will work flawlessly because the correct drivers are available for that version of Windows . . .

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  5. DaveM121 935.1K Reputation points Independent Advisor
    2020-06-26T09:44:16+00:00

    Hi Harshvardhan

    Yes, for that price, that is definitely worth it . . . .

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