I faced a BSoD problem today, 1 week after upgrading to Version 2004 feature update. The error shows VIDEO TDR FAILURE atikmpag.sys failed. Here's what i have tried so far- 1.Tried rebooting several times Restore to a previous setting Uninstall latest updates (2004 version updates) Reset the PC (without data erasing). The error is stil persistent. Please help.

Hi Harshvardhan You have two graphics options on your system, the Integrated Graphics will be Intel HD 4000 because of the processor you have and the AMD will be a dedicated graphics chip on your motherboard Open Device Manager, then expand the Display Adapters section Please post a screenshot of that Device manager window . . .

This is the error I get - when i install the latest drivers from the above link -

Intel Graphics 4000? The guy with remote access yesterday checked graphics drivers and said they are integrated Radeon... I am confused... Please let me know if I am checking at the wrong place.

Hi Harshvardhan The reason there are so many of those is your processor is a quad core, with each core having 2 threads and in Device Manager that will appear as 8 processors . . That processor has Intel HD Graphics 4000 on chip, try installing this latest driver for that Intel Graphics option, which was only released this year, that will hopefully get your brightness control back . . . https://downloadcenter.intel.com/download/29473... ________________________________________________________ Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. .

This is what it says. I don't know why there is a list of names, with all identical.

BSoD after update to Version 2004

Anonymous

I faced a BSoD problem today, 1 week after upgrading to Version 2004 feature update.

The error shows

VIDEO TDR FAILURE

atikmpag.sys failed.

Here's what i have tried so far-

1.Tried rebooting several times

Restore to a previous setting
Uninstall latest updates (2004 version updates)
Reset the PC (without data erasing).

The error is stil persistent. Please help.

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46 answers

DaveM121 935.1K Reputation points Independent Advisor

2020-06-24T08:33:21+00:00

Hi Harshvardhan

You have two graphics options on your system, the Integrated Graphics will be Intel HD 4000 because of the processor you have and the AMD will be a dedicated graphics chip on your motherboard

Open Device Manager, then expand the Display Adapters section

Please post a screenshot of that Device manager window . . .
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Anonymous

2020-06-24T08:31:48+00:00

This is the error I get -

when i install the latest drivers from the above link -
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Anonymous

2020-06-24T08:22:01+00:00

Intel Graphics 4000? The guy with remote access yesterday checked graphics drivers and said they are integrated Radeon... I am confused...

Please let me know if I am checking at the wrong place.
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DaveM121 935.1K Reputation points Independent Advisor

2020-06-24T07:33:58+00:00

Hi Harshvardhan

The reason there are so many of those is your processor is a quad core, with each core having 2 threads and in Device Manager that will appear as 8 processors . .

That processor has Intel HD Graphics 4000 on chip, try installing this latest driver for that Intel Graphics option, which was only released this year, that will hopefully get your brightness control back . . .

https://downloadcenter.intel.com/download/29473...

________________________________________________________

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

.
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Anonymous

2020-06-24T07:28:44+00:00

This is what it says. I don't know why there is a list of names, with all identical.
Was this answer helpful?

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