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when ever i click on learn more in the store it openns browser and i get this
Request Id: 11de9ee9-6389-4929-a36e-892bbbe3d800
Correlation Id: 8dafeada-829f-47a8-8df4-48d9e29add02
Timestamp: 2020-06-24T02:14:17Z
Message: AADSTS50196: The server terminated an operation because it encountered a client request loop. Please contact your app vendor.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Request Id: 5b0ed9bd-0f74-45d8-b076-58df8f735801
Correlation Id: afb47bc7-e6d7-4e3a-99c9-e903f06f6e66
Timestamp: 2020-08-18T10:55:40Z
Message: AADSTS50196: The server terminated an operation because it encountered a client request loop. Please contact your app vendor.
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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Hello I am an independent advisor for the Microsoft community. Have you tried clearing your browser cache of downloaded files and cookies? Depending on what browser pops up the instructions vary. If you need more help in resolving this issue please reply with the name and version of the browser you are using.
I am using edge browser, Windows version 1803. Have trying updating, it fails during installation.
Dear Sir,
I recently set up a new computer (W's 10 Pro) and immediately began seeing the error message AADSTS50196 whenever I tried to access anything from the help search bar or any Microsoft driven website.
I contacted my computer builder's tech team and got no help. I then did some web research and I gathered that the outlook was grim at best.
I then started to poke about Microsoft's sign in pages etc. Bear in mind I could not create an account and I could not sign in. Through persistence and luck I stumbled onto some account information and it seems that at some point I had created a Microsoft account and the phone number listed differed from the one I had entered when setting up my new computer. I had a flash of inspiration that this was the source of the problem.
On that page was the option to delete my phone # (password change required) and enter a new number (another password change required). I spent 2 or three hours responding to two texted codes and at least six e-mailed codes to accomplish this.
To verbalize my inspiration is simply that I had two phone numbers attached to the same e-mail address. The Microsoft computer system, when presented with conflicting data will reject both because computer systems cannot, on their own, determine which is true and which is not true.
I also used the control panel to clear the browser cache because it has better options than MS Edge (I cleared everything.) I also ran disk cleanup to delete as many files as possible.
I am now signing into Microsoft with no problem and I have not seen that error message again.
This may not work for everybody but, I hope will be a building block for a new approach and insight. I hope you can use this to help others with the same issue.
