Windows 10 Feature Update 2004 appears to have broken Windows Live Mail

Anonymous
2020-06-15T08:55:37+00:00

Hi

Have just installed Windows 10 Feature Update 2004 but Windows Live Mail appears to no longer work. The app opens and emails appear but unable to open them - a variety of "Could not write this message to disk" and "Check your computer for low memory"

Is anyone else who still uses Windows Live Mail getting this as well and is there a workaround?

I appreciate Microsoft no longer supports Windows Live Mail but it has functionality that the alternative Mail app doesn't have such as send/receive on all mail accounts with one button and a better layout (imo)

thanks ...

Windows for home | Other | Email and communications

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Anonymous
2020-06-16T19:01:21+00:00

I think i have written clearly the exact error message and not just "I get an error message". I think i've seen that phrase as a stock answer in another post and you may have accidentally applied it to mine.

OK. Here are the further details of the "Could not write this message to disk"

This happens on both microsoft and non-microsoft accounts

Configuration:

   Account: Googlemail ([redacted])

   Server: imap.googlemail.com

   Username: [redacted]

   Protocol: IMAP

   Port: 993

   Secure(SSL): 1

   Code: 800c013e

Configuration:

   Account: Hotmail.co (redacted)

   Server: imap-mail.outlook.com

   Username: [redacted]@hotmail.co.uk

   Protocol: IMAP

   Port: 993

   Secure(SSL): 1

   Code: 800c013e

This appears once only on selecting the email and then in the preview pane i get the message below, (for info i am not low on memory or disk space. This is the first app i open with 24GB RAM.)

Message could not be displayed

Windows Live Mail encountered an unexpected problem while displaying this message. Check your computer for low memory or low disk space and try again.

Windows Live Mail Version 2012 (Build 16.4.3528.0331)

Windows Version 2004 (OS Build 19041.329)

Finally, i am able to read emails that were received before the Feature Update 2004, I am only unable to read emails received after Feature Update 2004, hence the title of my post.

I await further instruction, thank you.

Try the solution posted by WLMUser2020 on the equivalent Germain site to this one. (you may need to use Google translate).

https://answers.microsoft.com/de-de/windowslive/forum/all/probleme-mit-windows-live-mail-seit-mai-update/297c8827-55ce-4f57-8422-7fe6fdba642c

WLMUser2020's solution has worked perfectly for me. I can now send and receive emails and view them and view all new emails received. I can now right click view and edit properties of my email accounts (one is a Hotmail account) which would not work after the Windows 10 2004 update.

All seems to be working that was working previously for me in Windows 10 Ver 1909. 

Hope this works for you and interested others, as it did for me.

Kind Regards

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  1. Anonymous
    2020-07-03T12:56:38+00:00

    This is my revised advice, taking account of the above (with thanks to DKO777).

    1. Close Windows Live Mail.
    2. In the Windows registry, open this key:

       Computer \ HKEY_CURRENT_USER \ SOFTWARE \ Microsoft \ Windows Live Mail

    1. Create these three DWORD entries in that key:

       RecreateFolderIndex = 1

       RecreateStreamIndex = 1

       RecreateUIDLIndex = 1

    Make CERTAIN that you create DWORD entries. There are several other types: this solution FAILS if you create the wrong type.

    1. Restart your computer. This step is ESSENTIAL. Windows will only re-load the registry when Windows itself starts.
    2. Start Windows Live Mail.

    Then the message display should be back to normal, and those 3 values in the registry should have reset themselves to 0 (and can be left like that).

    Step 4 is essential.

    If the foregoing does not fix the problem, you have made a mistake:

    1. You have created the wrong type of entry in step 3 (you should have created DWORD entries); or
    2. You have failed to restart the computer (restarting Windows Live Mail alone is not enough).

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  2. Anonymous
    2020-07-03T13:37:55+00:00

    Ok, noted, and sorry to misrepresent that!

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  3. Anonymous
    2020-07-09T14:30:47+00:00

    Ok, noted, and sorry to misrepresent that!

    My post was intended purely as a clarification and I hope it did not come across as anything else.

    If it did, then apologize Peter

    I hope you have been successful in getting WLM to work OK  :)

    Kind regards

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  4. Anonymous
    2020-07-31T12:35:51+00:00

    The solution posted by WLMUser2020 on the equivalent Germain site to this one. (you may need to use Google translate).

    https://answers.microsoft.com/de-de/windowslive/forum/all/probleme-mit-windows-live-mail-seit-mai-update/297c8827-55ce-4f57-8422-7fe6fdba642c

    THanks WLMUser2020

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