Windows 10 Feature Update 2004 appears to have broken Windows Live Mail

Anonymous
2020-06-15T08:55:37+00:00

Hi

Have just installed Windows 10 Feature Update 2004 but Windows Live Mail appears to no longer work. The app opens and emails appear but unable to open them - a variety of "Could not write this message to disk" and "Check your computer for low memory"

Is anyone else who still uses Windows Live Mail getting this as well and is there a workaround?

I appreciate Microsoft no longer supports Windows Live Mail but it has functionality that the alternative Mail app doesn't have such as send/receive on all mail accounts with one button and a better layout (imo)

thanks ...

Windows for home | Other | Email and communications

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Anonymous
2020-06-16T19:01:21+00:00

I think i have written clearly the exact error message and not just "I get an error message". I think i've seen that phrase as a stock answer in another post and you may have accidentally applied it to mine.

OK. Here are the further details of the "Could not write this message to disk"

This happens on both microsoft and non-microsoft accounts

Configuration:

   Account: Googlemail ([redacted])

   Server: imap.googlemail.com

   Username: [redacted]

   Protocol: IMAP

   Port: 993

   Secure(SSL): 1

   Code: 800c013e

Configuration:

   Account: Hotmail.co (redacted)

   Server: imap-mail.outlook.com

   Username: [redacted]@hotmail.co.uk

   Protocol: IMAP

   Port: 993

   Secure(SSL): 1

   Code: 800c013e

This appears once only on selecting the email and then in the preview pane i get the message below, (for info i am not low on memory or disk space. This is the first app i open with 24GB RAM.)

Message could not be displayed

Windows Live Mail encountered an unexpected problem while displaying this message. Check your computer for low memory or low disk space and try again.

Windows Live Mail Version 2012 (Build 16.4.3528.0331)

Windows Version 2004 (OS Build 19041.329)

Finally, i am able to read emails that were received before the Feature Update 2004, I am only unable to read emails received after Feature Update 2004, hence the title of my post.

I await further instruction, thank you.

Try the solution posted by WLMUser2020 on the equivalent Germain site to this one. (you may need to use Google translate).

https://answers.microsoft.com/de-de/windowslive/forum/all/probleme-mit-windows-live-mail-seit-mai-update/297c8827-55ce-4f57-8422-7fe6fdba642c

WLMUser2020's solution has worked perfectly for me. I can now send and receive emails and view them and view all new emails received. I can now right click view and edit properties of my email accounts (one is a Hotmail account) which would not work after the Windows 10 2004 update.

All seems to be working that was working previously for me in Windows 10 Ver 1909. 

Hope this works for you and interested others, as it did for me.

Kind Regards

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  1. Anonymous
    2020-07-01T12:53:57+00:00

    And regedit didn't fix the issue for me, only for those who had the relevant lines already present, and could flip from 0 to 1. Inserting the entries de novo made no useful difference.

    Google offers a great email client, which I am now using, and it should be safe from Windows feature updates!

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  2. Anonymous
    2020-07-01T15:01:52+00:00

    This is the usual solution to Error 0x800C013E

    This is not "official". Microsoft has never posted a solution for this error. There is no "official" solution therefore.

    Check that your settings are correct.

    The following is for an account that uses IMAP. If you are using POP3 instead, wherever I mention IMAP you will treat me as meaning POP3 instead, and in that case the server address you connect to must be one that mentions POP3 not IMAP.

    In the left-hand folders pane of Windows Live Mail, right-click on the e-mail account's name (e.g. someone @hotmail.com), then click on "Properties". The settings are found on three of the tabs there: "Servers", "Advanced" and "IMAP".

    The following settings are what you need with Hotmail.

    If you use something other than Hotmail, do a Google search for its settings, but usually EVERYTHING will be the same EXCEPT the server address and port number. Alternatively, the correct settings you need to use will be available on the website of your Email Service Provider.

    IMAP Settings (for Hotmail):

      Incoming Mail -

        Server type: IMAP

        Server address: imap-mail.outlook.com (Port: 993)

        SSL required: Yes

        Authenticate using: Clear text

        Logon Username: YourName @hotmail.com  { Your details

      Outgoing Mail -

        Server type: SMTP

        Server address: smtp-mail.outlook.com (Port: 25 or 587)

        Requires SSL: Yes

        Requires Authentication: Yes

    POP3 Settings (for Hotmail):

      Incoming Mail -

        Server type: POP3

        Server address: pop-mail.outlook.com (Port: 995)

        SSL required: Yes

        Logon Username: YourName @hotmail.com  { Your details

      Outgoing Mail -

        Server type: SMTP

        Server address: smtp-mail.outlook.com (Port: 25 or 587)

        Requires SSL: Yes

        Requires Authentication: Yes

    The 'Properties' dialogue has 5 tabs, use these settings (for Hotmail) -

    1. 'General' tab:

         Do NOT tick: "Include this account when receiving mail or synchronizing"

    1. 'Servers' tab:

         Server Information -

           My incoming mail server is a: IMAP

           Incoming mail (IMAP): imap-mail.outlook.com

           Outgoing mail (SMTP): smtp-mail.outlook.com

         Incoming Mail Server -

           Email username : someone @hotmail.com

           Password       : <Your password>

           Tick the button: "Log on using clear text authentication"

         Outgoing Mail Server -

           Tick the box "My server requires authentication"

         Settings > Logon Information -

           Tick the button    : "Log on using"

           Account name       : someone @hotmail.com

           Password (optional): <Your password>

           Tick box (optional): "Remember password"

           Do NOT tick the box: "Log on using Secure Password Authentication"

    1. 'Security' tab -

         Leave all settings blank.

    1. 'Advanced' tab -

         Server Port Numbers -

           Outgoing mail (SMTP): 25

           Tick the box "This server requires a secure connection (SSL)"

           Incoming mail (IMAP): 993

           Tick the box "This server requires a secure connection (SSL)"

         Sending -

           Do NOT tick "Break apart messages larger than ... KB"

    1. 'IMAP' tab (will not be present if you are using POP3) -

         Folders -

           Tick the box "Check for new messages in all folders"

         Special Folders -

           Do NOT tick: "Store special folders on IMAP server"

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  3. Anonymous
    2020-07-02T08:47:36+00:00

    Ok, thanks, that looks interesting, and I'll give it a try.

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  4. Anonymous
    2020-07-03T11:20:17+00:00

    And regedit didn't fix the issue for me, only for those who had the relevant lines already present, and could flip from 0 to 1. Inserting the entries de novo made no useful difference.

    Google offers a great email client, which I am now using, and it should be safe from Windows feature updates!

    It is regrettable the fix did not work for you BUT your statement in Paragraph 1 is incorrect.  My Registry did NOT have any of the lines mentioned so I had to create all three and set them to 1.  Following a PC reboot these reverted to 0 and WLM worked normally

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