Windows 10 Feature Update 2004 appears to have broken Windows Live Mail

Anonymous

Have just installed Windows 10 Feature Update 2004 but Windows Live Mail appears to no longer work. The app opens and emails appear but unable to open them - a variety of "Could not write this message to disk" and "Check your computer for low memory"

Is anyone else who still uses Windows Live Mail getting this as well and is there a workaround?

I appreciate Microsoft no longer supports Windows Live Mail but it has functionality that the alternative Mail app doesn't have such as send/receive on all mail accounts with one button and a better layout (imo)

thanks ...

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Anonymous

I think i have written clearly the exact error message and not just "I get an error message". I think i've seen that phrase as a stock answer in another post and you may have accidentally applied it to mine.

OK. Here are the further details of the "Could not write this message to disk"

This happens on both microsoft and non-microsoft accounts

Configuration:

   Account: Googlemail ([redacted])

   Server: imap.googlemail.com

   Username: [redacted]

   Protocol: IMAP

   Port: 993

   Secure(SSL): 1

   Code: 800c013e

Configuration:

   Account: Hotmail.co (redacted)

   Server: imap-mail.outlook.com

   Username: [redacted]@hotmail.co.uk

   Protocol: IMAP

   Port: 993

   Secure(SSL): 1

   Code: 800c013e

This appears once only on selecting the email and then in the preview pane i get the message below, (for info i am not low on memory or disk space. This is the first app i open with 24GB RAM.)

Message could not be displayed

Windows Live Mail encountered an unexpected problem while displaying this message. Check your computer for low memory or low disk space and try again.

Windows Live Mail Version 2012 (Build 16.4.3528.0331)

Windows Version 2004 (OS Build 19041.329)

Finally, i am able to read emails that were received before the Feature Update 2004, I am only unable to read emails received after Feature Update 2004, hence the title of my post.

I await further instruction, thank you.

Try the solution posted by WLMUser2020 on the equivalent Germain site to this one. (you may need to use Google translate).

https://answers.microsoft.com/de-de/windowslive/forum/all/probleme-mit-windows-live-mail-seit-mai-update/297c8827-55ce-4f57-8422-7fe6fdba642c

WLMUser2020's solution has worked perfectly for me. I can now send and receive emails and view them and view all new emails received. I can now right click view and edit properties of my email accounts (one is a Hotmail account) which would not work after the Windows 10 2004 update.

All seems to be working that was working previously for me in Windows 10 Ver 1909.

Hope this works for you and interested others, as it did for me.

Kind Regards

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49 additional answers

Anonymous

2020-10-23T14:08:46+00:00

Works for me after 2004 update, wen Live Mail stopped.
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Anonymous

2020-12-30T15:18:21+00:00

In step 11 you say " As for the "=1": In the third column, "Data", a bunch of zeros appears, at the end of which is "(0)". Change the (0) to (1). This is the "= 1" referenced above."

I have no idea what you are saying here.
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Anonymous

2020-12-31T21:18:34+00:00

I can see how step 11 can be confusing. I'll try to do better:

First, a little background: Step 9 came directly from DKO777 and ClitheroeKid. I inserted steps 10, 11, and 12 in an attempt to explain step 9 (creating three new DWORD entries) in more detail.

Step 11 explains how to create the three DWORD entries mentioned in step 9.

I will start at the point in step 11 where you're looking at the box with the words "New Value #1" highlighted in blue. [But stop for a minute and look at the top of the columns. You'll see that Column 1's heading is "Name", Column 2's heading is "Type", and Column 3's heading is "Data".]

What is confusing here is that an "entry" is actually 3 parts: Name, Type, and Data, and we've only given you two parts, and you don't even know it. You've been given "RecreateFolderIndex = 1". "RecreateFolderIndex" will go under Col. 1, Name, and the value "1", will go under Col. 2, Data. Forget the "=". (That means that the value for "RecreateFolderIndex" is "1".) A better way to have said step 9 would have been: Create these three DWORD entries in the "Windows Live Mail" key and give each the value of "1".

So to continue, we'll create the first DWORD entry, "RecreateFolderIndex = 1".

At the bottom of the right window, you should be looking at a box with the words "New Value #1", highlighted in blue, at the bottom of Col. 1, Name. Overtype "New Value #1" with "RecreateFolderIndex". This finishes the first part of the entry.

Go to Col. 2, Type. What is there should be "REG_DWORD". Leave it as is. This finishes the second part of the entry.

Go to Col. 3, Data. What is there should be "0x00000000 (0)". Change the (0) to (1). This is the value "1" of "RecreateFolderIndex = 1". This Col. 3, Data, should now read "0x00000000 (1)".

Now continue with step 12 (which is to repeat steps 10 and 11 for the other two entries) and you should have it. Good luck.
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Anonymous

2021-02-21T17:31:55+00:00

Thanks for the info. Followed the instructions to the letter, including DWORD and re-start.

Unfortunately, I still can't receive my email. :o( Not sure what to do now.

Windows 10 updates seem to always cause problems with something!
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