Windows 10 Feature Update 2004 appears to have broken Windows Live Mail

Anonymous
2020-06-15T08:55:37+00:00

Hi

Have just installed Windows 10 Feature Update 2004 but Windows Live Mail appears to no longer work. The app opens and emails appear but unable to open them - a variety of "Could not write this message to disk" and "Check your computer for low memory"

Is anyone else who still uses Windows Live Mail getting this as well and is there a workaround?

I appreciate Microsoft no longer supports Windows Live Mail but it has functionality that the alternative Mail app doesn't have such as send/receive on all mail accounts with one button and a better layout (imo)

thanks ...

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-06-16T19:01:21+00:00

I think i have written clearly the exact error message and not just "I get an error message". I think i've seen that phrase as a stock answer in another post and you may have accidentally applied it to mine.

OK. Here are the further details of the "Could not write this message to disk"

This happens on both microsoft and non-microsoft accounts

Configuration:

   Account: Googlemail ([redacted])

   Server: imap.googlemail.com

   Username: [redacted]

   Protocol: IMAP

   Port: 993

   Secure(SSL): 1

   Code: 800c013e

Configuration:

   Account: Hotmail.co (redacted)

   Server: imap-mail.outlook.com

   Username: [redacted]@hotmail.co.uk

   Protocol: IMAP

   Port: 993

   Secure(SSL): 1

   Code: 800c013e

This appears once only on selecting the email and then in the preview pane i get the message below, (for info i am not low on memory or disk space. This is the first app i open with 24GB RAM.)

Message could not be displayed

Windows Live Mail encountered an unexpected problem while displaying this message. Check your computer for low memory or low disk space and try again.

Windows Live Mail Version 2012 (Build 16.4.3528.0331)

Windows Version 2004 (OS Build 19041.329)

Finally, i am able to read emails that were received before the Feature Update 2004, I am only unable to read emails received after Feature Update 2004, hence the title of my post.

I await further instruction, thank you.

Try the solution posted by WLMUser2020 on the equivalent Germain site to this one. (you may need to use Google translate).

https://answers.microsoft.com/de-de/windowslive/forum/all/probleme-mit-windows-live-mail-seit-mai-update/297c8827-55ce-4f57-8422-7fe6fdba642c

WLMUser2020's solution has worked perfectly for me. I can now send and receive emails and view them and view all new emails received. I can now right click view and edit properties of my email accounts (one is a Hotmail account) which would not work after the Windows 10 2004 update.

All seems to be working that was working previously for me in Windows 10 Ver 1909. 

Hope this works for you and interested others, as it did for me.

Kind Regards

Was this answer helpful?

30+ people found this answer helpful.
0 comments

49 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2020-09-28T16:00:21+00:00

    WLMUser2020's solution with Regedit also worked for a friend of mine even though he was using Windows Live Mail 2011. The only issue now remaining is that his Calendar in Windows Live Mail is not synching - if anyone has any suggestions for an edit for this as well I would be grateful.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-09-24T15:46:41+00:00

    Thank you Echo. That does explain exactly how/where to do each step. There are more steps (and how to's) than I realized... and I likely would have messed up something.

    I will find time in the next several days to actually do this and report back.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-09-24T02:45:19+00:00

    On July 3, 2020, ClitheroeKid posted a revised reply to DKO777's post of July 3, 2020 regarding this issue.  ClitheroeKid's revised reply worked perfectly and solved the problem.  However, I am not a computer expert, and have never edited the Registry before.  Therefore, I am submitting this step-by-step expansion of CitheroeKid's advice for others that may be intimidated by the Registry.  This expansion includes a number of the intermediate steps and hopefully will give others the confidence to fix the problem with Windows Live Mail created by Microsoft and the recent Windows 10 update.

    Many thanks to ClitheroeKid and DKO777.

    1. Close Windows Live Mail.  (And any other programs.)  You should be on the Desktop.
    2. Click the Search icon (a magnifying glass), next to Start, lower left.
    3. At the bottom of the page, in the box that has a magnifying glass and says "Type here to search", type "run".
    4. "Run" should come up as Best Match.  Click on it.
    5. The "Run" dialog box appears.  In the box following the word "Open", type in "regedit".  (Your last search may still be in the box; just delete or overtype it.)
    6. A warning appears: "Do you want to allow this App to make changes ...?"  Click Yes.
    7. You're now in the Registry Editor, in the Windows Registry.
    8. In the Windows Registry, open this key:

    Computer \ HKEY_CURRENT_USER \ SOFTWARE \ Microsoft \ Windows Live Mail.

    (You start at the top and click on each of the above titles (the "keys") just like you go through folders in File Explorer, until you open the "Windows Live Mail" key.)

    1. Create these three DWORD entries in the "Windows Live Mail" key:

    RecreateFolderIndex = 1

    RecreateStreamIndex = 1

    RecreateUIDLIndex = 1

    The next three steps explain how to create the above three DWORD entries:

    1. Once you're in the Windows Live Mail key, go to the menu at the top and click on "Edit", slide down to "New", slide over and down on the submenu and select "DWORD (32 bit) value".
    2. A box will appear with the words "New Value #1".  Overtype this with the first new DWORD name (only) above.  As for the "=1": In the third column, "Data", a bunch of zeros appears, at the end of which is "(0)".  Change the (0) to (1).  This is the "= 1" referenced above.
    3. Repeat steps 10 and 11 for the other two DWORD entries.
    4. Close the Registry Editor window.

    Make CERTAIN that you create DWORD entries. There are several other types: this solution FAILS if you create the wrong type.

    1. Restart your computer. This step is ESSENTIAL. Windows will only re-load the registry when Windows itself starts.
    2. Start Windows Live Mail.

    Then the message display should be back to normal, and those 3 values in the registry should have reset themselves to 0 (and can be left like that).

    Step 14 is essential.

    If the foregoing does not fix the problem, you have made a mistake:

    1. You have created the wrong type of entry in step 10 (you should have created DWORD entries); or
    2. You have failed to restart the computer (restarting Windows Live Mail alone is not enough).

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments