2020-06-11 - After Windows Update, printer not working

Anonymous
2020-06-11T05:32:12+00:00

Hi

The fix is in this post below

My Windows 10 updated overnight and now my Brother printer is no longer printing.  Windows can "see" the printer, It knows when the printer is ideal. If I turn the printer off, Windows shows it as offline, when I turn it back on, it sees it again.

When I print something (tried PDF file, an image in Photoshop, and some simple text from notepad), it says it is printing. It goes to the Printer Que... everything seems to be working fine.... But the printer never prints.

I went to the Brother website, downloaded the latest drivers and firmware they have, installed all of that... Same issue.

When I run the Windows printer troubleshooter, it says no issue found.

I tried everything I can think of what I can find online.  The printer is being seen by Windows, just not getting the print job sent to it.

All of this started right after the latest Windows 10 Update.

And yes, I have rebooted my system multiple times, Unplugged everything and cold booted all hardware.

Need some help OR a fix from Microsoft if this is an issue in the latest update that was just sent out.

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UPDATE and Solution:  2020-06-13

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Thanks to everyone for the help and now the solution.

The problem is in the update KB4560960. Once I removed this and rebooted my printer started working again.

    1. Press Win+I to open the Settings app.
    1. Choose Update and Security.
    1. Click the Update History link.
    1. Click the Uninstall Updates link. ...
    1. Choose the update you want to undo. ...
    1. Click the Uninstall button that appears on the toolbar.

In step 5 above, I had to search a bit and then found the update in the Microsoft area. For me it had the install date of 2020-06-11, but the real key is the "KB4560960". Once I removed that, rebooted, my printer was back up and running.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-10-16T16:41:55+00:00

    June was a long time ago.

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  2. Anonymous
    2020-10-16T16:56:03+00:00

    It happened in June, and it happened again on October 14th. It is a repetitive problem with the updates Microsoft is pushing out the door.

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  3. Anonymous
    2020-10-17T01:00:28+00:00

    The problem occured with my Ricoh printer ONLY AFTER the latest round of Windows 10 updates, which was

    KB4577671. If you back this update out, my printer stopped going offline

    The temporary fix is to run the Printer Troubleshooter, which fixes the problem for about 5 minutes. Fortunately, the trouble shooter only takes 30 seconds to run.   What a pain!

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  4. Anonymous
    2020-10-17T06:00:14+00:00

    Hej

    Fixen er i dette indlæg nedenfor

    Min Windows 10 opdateres natten over, og nu udskriver min Brother-printer ikke længere. Windows kan "se" printeren. Den ved, hvornår printeren er ideel. Hvis jeg slukker for printeren, viser Windows den som offline, når jeg tænder den igen, ser den den igen.

    Når jeg udskriver noget (prøvet PDF-fil, et billede i Photoshop og noget simpelt tekst fra notesblok), står der, at det udskrives. Det går til printerkøen ... alt ser ud til at fungere fint .... Men printeren udskriver aldrig.

    Jeg gik til Brother-webstedet, downloadede de nyeste drivere og firmware, de har, installerede alt dette ... Samme problem.

    Når jeg kører Windows-printerfejlfinding, står der, at der ikke er fundet noget problem.

    Jeg prøvede alt, hvad jeg kan tænke på, hvad jeg kan finde online. Printeren ses af Windows og får ikke udskriftsjobbet sendt til den.

    Alt dette startede lige efter den nyeste Windows 10-opdatering.

    Og ja, jeg har genstartet mit system flere gange, frakoblet alt og koldstartet al hardware.

    Brug for hjælp ELLER en løsning fra Microsoft, hvis dette er et problem i den seneste opdatering, der netop blev sendt ud.

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    OPDATERING og løsning: 2020-06-13

    *************************

    Tak til alle for hjælp og nu løsningen.

    Problemet ligger i opdateringen  KB4560960. Når jeg fjernede dette og genstartede, begyndte min printer at arbejde igen.

      1. Tryk på Win + I for at åbne appen Indstillinger.
      1. Vælg  Opdatering og sikkerhed.
      1. Klik på   linket Opdaterhistorik.
      1. Klik på  linket Afinstaller  opdateringer. ...
      1. Vælg den  opdatering, du vil fortryde. ...
      1. Klik på knappen Afinstaller, der vises på værktøjslinjen.

    I trin 5 ovenfor måtte jeg søge lidt og derefter finde opdateringen i Microsoft-området. For mig havde det installationsdatoen 2020-06-11, men den rigtige nøgle er " KB4560960". Når jeg fjernede det, genstartede, var min printer igen i gang.

    Problemet har ramt mange printere efter update 2004. Og hvis I ikke kan slette opdateringen kan I prøve dette: Fjern alle printerens indstillinger med fx. Revo uninstaller. Genstart. Installer printeren på ip-adressen alene, og vælg så Microsoft PCL6 Class driveren, istedetfor den originale driver til din printer. Dette gælder for bl.a. OKI og HP laserprintere. Og så virker alt igen.

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  5. Anonymous
    2020-10-28T16:22:00+00:00

    I have windows 10 home version 2004 OS build 19041.572 installed on 12/7/2019. I can't print on my HP designjet 111 or 500 plotter. Troubleshooting the printer does not find any problems. I have searched for KB4560960 but can't find it in the windows installed updates. Any new solutions??? Thanks

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