2020-06-11 - After Windows Update, printer not working

Anonymous
2020-06-11T05:32:12+00:00

Hi

The fix is in this post below

My Windows 10 updated overnight and now my Brother printer is no longer printing.  Windows can "see" the printer, It knows when the printer is ideal. If I turn the printer off, Windows shows it as offline, when I turn it back on, it sees it again.

When I print something (tried PDF file, an image in Photoshop, and some simple text from notepad), it says it is printing. It goes to the Printer Que... everything seems to be working fine.... But the printer never prints.

I went to the Brother website, downloaded the latest drivers and firmware they have, installed all of that... Same issue.

When I run the Windows printer troubleshooter, it says no issue found.

I tried everything I can think of what I can find online.  The printer is being seen by Windows, just not getting the print job sent to it.

All of this started right after the latest Windows 10 Update.

And yes, I have rebooted my system multiple times, Unplugged everything and cold booted all hardware.

Need some help OR a fix from Microsoft if this is an issue in the latest update that was just sent out.

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UPDATE and Solution:  2020-06-13

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Thanks to everyone for the help and now the solution.

The problem is in the update KB4560960. Once I removed this and rebooted my printer started working again.

    1. Press Win+I to open the Settings app.
    1. Choose Update and Security.
    1. Click the Update History link.
    1. Click the Uninstall Updates link. ...
    1. Choose the update you want to undo. ...
    1. Click the Uninstall button that appears on the toolbar.

In step 5 above, I had to search a bit and then found the update in the Microsoft area. For me it had the install date of 2020-06-11, but the real key is the "KB4560960". Once I removed that, rebooted, my printer was back up and running.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-08-09T21:21:26+00:00

    There are several patches available for windows 10, search for these and install, one or both depend on the build of your windows 10, I had the numbers written down but I guess I tossed them and the memory of this old man is no  good any more.

    Good luck!

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  3. Anonymous
    2020-09-18T19:21:33+00:00

    Printer was working fine until the Widows update then it stopped responding.

    Printer still works with Android and Apple devices include ancient Win 7 laptop and a 5 year old laptop running on Win10  (with no update).

    It's just this particular laptop that the printer stop responding.

    KB4571756 and KB4576478 are the last two Windows update when the problems started.

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  4. Anonymous
    2020-09-18T20:17:44+00:00

    Just reinstall the printer.

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  5. Anonymous
    2020-09-18T23:38:48+00:00

    Be there, done that.

    Doesn't work.

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