I uninstalled the KB4557957 last week and my printer resumed printing. It's been a week now and I want to print again, but I'm having the same problem. I don't see any additional updates by MS. What do I do now?
2020-06-11 - After Windows Update, printer not working
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Anonymous
Hi
The fix is in this post below
My Windows 10 updated overnight and now my Brother printer is no longer printing. Windows can "see" the printer, It knows when the printer is ideal. If I turn the printer off, Windows shows it as offline, when I turn it back on, it sees it again.
When I print something (tried PDF file, an image in Photoshop, and some simple text from notepad), it says it is printing. It goes to the Printer Que... everything seems to be working fine.... But the printer never prints.
I went to the Brother website, downloaded the latest drivers and firmware they have, installed all of that... Same issue.
When I run the Windows printer troubleshooter, it says no issue found.
I tried everything I can think of what I can find online. The printer is being seen by Windows, just not getting the print job sent to it.
All of this started right after the latest Windows 10 Update.
And yes, I have rebooted my system multiple times, Unplugged everything and cold booted all hardware.
Need some help OR a fix from Microsoft if this is an issue in the latest update that was just sent out.
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UPDATE and Solution: 2020-06-13
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Thanks to everyone for the help and now the solution.
The problem is in the update KB4560960. Once I removed this and rebooted my printer started working again.
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- Press Win+I to open the Settings app.
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- Choose Update and Security.
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- Click the Update History link.
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- Click the Uninstall Updates link. ...
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- Choose the update you want to undo. ...
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- Click the Uninstall button that appears on the toolbar.
In step 5 above, I had to search a bit and then found the update in the Microsoft area. For me it had the install date of 2020-06-11, but the real key is the "KB4560960". Once I removed that, rebooted, my printer was back up and running.
Windows for home | Windows 10 | Devices and drivers
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Anonymous
2020-07-15T21:11:09+00:00 -
Anonymous
2020-07-15T20:47:48+00:00 The June MS update had disabled my Brother printer. It had been working perfectly up to that point, directly by a USB cable. I found one fix recommended by Brother was to uninstall a certain update, (KB4560960). I tried to uninstall that update, but found it was unable to be uninstalled - it had no "uninstall" button to hit when it was highlighted.
On further searching, I found the solution to THAT problem within the problem was a circuitous meander through instructions I do not feel comfortable performing.
How do I get my printer back in order to print - is MS working on a fix to that problem?
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Anonymous
2020-07-15T03:24:11+00:00 Hi Greg. I have had this happen to me twice now this year. I spent hours and hours trying to get my brother printer to work. Windows sends it a signal and the printer LCD lights up but nothing. After going around and around with Brother tech support it turns out it is WIN10 update both times. I removed both updates and the printer worked great after reboot. Windows caused me to waste over 8 hours trying to figure this out. There programmers should know better. They have wasted hours and hours of Brother printer owners because of lack of testing on there parts. Shame on Microsoft.
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Anonymous
2020-07-12T01:03:38+00:00 Same issue as everyone else. Went through all the normal troubleshooting steps. Finally found a Windows update that installed the night before the problem started. Uninstalled KB4557957 and can now print from my desktop. FYI, was able to print from a laptop but had to uninstall KB4557957 from my desktop to resolve.
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Anonymous
2020-07-09T19:35:21+00:00 Had same issue, just removed KB4560960 and printer works again,