Thank you, it is back online, printing now!
2020-06-11 - After Windows Update, printer not working
Hi
The fix is in this post below
My Windows 10 updated overnight and now my Brother printer is no longer printing. Windows can "see" the printer, It knows when the printer is ideal. If I turn the printer off, Windows shows it as offline, when I turn it back on, it sees it again.
When I print something (tried PDF file, an image in Photoshop, and some simple text from notepad), it says it is printing. It goes to the Printer Que... everything seems to be working fine.... But the printer never prints.
I went to the Brother website, downloaded the latest drivers and firmware they have, installed all of that... Same issue.
When I run the Windows printer troubleshooter, it says no issue found.
I tried everything I can think of what I can find online. The printer is being seen by Windows, just not getting the print job sent to it.
All of this started right after the latest Windows 10 Update.
And yes, I have rebooted my system multiple times, Unplugged everything and cold booted all hardware.
Need some help OR a fix from Microsoft if this is an issue in the latest update that was just sent out.
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UPDATE and Solution: 2020-06-13
*************************
Thanks to everyone for the help and now the solution.
The problem is in the update KB4560960. Once I removed this and rebooted my printer started working again.
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- Press Win+I to open the Settings app.
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- Choose Update and Security.
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- Click the Update History link.
-
- Click the Uninstall Updates link. ...
-
- Choose the update you want to undo. ...
-
- Click the Uninstall button that appears on the toolbar.
In step 5 above, I had to search a bit and then found the update in the Microsoft area. For me it had the install date of 2020-06-11, but the real key is the "KB4560960". Once I removed that, rebooted, my printer was back up and running.
Windows for home | Windows 10 | Devices and drivers
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70 answers
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Anonymous
2020-07-16T03:20:41+00:00 -
Anonymous
2020-07-16T03:13:58+00:00 I uninstalled KB4560960, this fixed problem, printer worked, Thanks so much, I have a Brother MFC-6890CDW.
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Anonymous
2020-07-16T02:26:29+00:00 Yes that is the one you have to remove it. Windows 10 always has a way to remove an update go into settings and you'll see remove update. If you don't have Windows 10 there still should be a way to go through programs in the control panel. There you should see what was uploaded.Click right button on the mouse.
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Anonymous
2020-07-15T22:14:44+00:00 Getting over this problem was a 2 step process for me. First, I had to remove Microsoft's update KB 4560960 and restart my computer. Then I had to manually search for and install patch KB 4567512 from Microsoft before the automatic update reinstalled KB 4560960. I don't know why Microsoft hasn't made this fix automatic. It is a pain to search for and install a fix and to make sure you time that correction so it is done before KB 4560960 is reinstalled. Good luck! My system is happy as a clam again.
Mine did not allow the uninstallation of that (KB4560960) to begin with.
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Anonymous
2020-07-15T21:55:43+00:00 Hi
The fix is in this post below
My Windows 10 updated overnight and now my Brother printer is no longer printing. Windows can "see" the printer, It knows when the printer is ideal. If I turn the printer off, Windows shows it as offline, when I turn it back on, it sees it again.
When I print something (tried PDF file, an image in Photoshop, and some simple text from notepad), it says it is printing. It goes to the Printer Que... everything seems to be working fine.... But the printer never prints.
I went to the Brother website, downloaded the latest drivers and firmware they have, installed all of that... Same issue.
When I run the Windows printer troubleshooter, it says no issue found.
I tried everything I can think of what I can find online. The printer is being seen by Windows, just not getting the print job sent to it.
All of this started right after the latest Windows 10 Update.
And yes, I have rebooted my system multiple times, Unplugged everything and cold booted all hardware.
Need some help OR a fix from Microsoft if this is an issue in the latest update that was just sent out.
*************************
UPDATE and Solution: 2020-06-13
*************************
Thanks to everyone for the help and now the solution.
The problem is in the update KB4560960. Once I removed this and rebooted my printer started working again.
-
- Press Win+I to open the Settings app.
-
- Choose Update and Security.
-
- Click the Update History link.
-
- Click the Uninstall Updates link. ...
-
- Choose the update you want to undo. ...
-
- Click the Uninstall button that appears on the toolbar.
In step 5 above, I had to search a bit and then found the update in the Microsoft area. For me it had the install date of 2020-06-11, but the real key is the "KB4560960". Once I removed that, rebooted, my printer was back up and running.
I tried that and my computer will not let me uninstall - not "Uninstall" button appears
Same problem, with a different update number (KB4560960). I wish/hope Microsoft will fix this
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