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Hi Zorg. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.
- See if you can System Restore to a point before the problem began following this guide: https://www.windowscentral.com/how-use-system-r...
If the problem repeats then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here: https://www.howtogeek.com/223864/how-to-uninsta...
- If that doesn't work then I would Clean Install the printer which always works, lasts longer and actually saves time. Windows still needs the full feature software to properly run all the features of a printer/scanner, the new apps are not mature enough to be fully reliable. Follow these steps:
- Power up the printer, if wired unplug it's USB cable from PC.
- Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.
- Use one of these methods to remove all of the old printer drivers:
https://www.tenforums.com/tutorials/101274-unin...
https://helpdeskgeek.com/how-to/remove-uninstal...
- Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click printer to delete Printer and any scanner or fax of the same name. Restart PC.
- Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.
- Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.
Older software may need to be installed in Compatibility Mode to run correctly:
https://www.windowscentral.com/how-install-non-...
https://www.windowscentral.com/how-install-olde...
If you have further problems reply back with results of each step.
Once it's installed and you've run a test print, then scanned it to see that it opens on the desktop, open the Printer software and go into its Settings to set the scan-to file location you prefer, also the email app you want opened for Scan to Email, if applicable.
I hope this helps. Feel free to ask back any questions and let us know how it goes. If you will wait to rate my post until we are done, I will keep working with you until it's resolved.
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