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Hi
The fix is in this post below
My Windows 10 updated overnight and now my Brother printer is no longer printing. Windows can "see" the printer, It knows when the printer is ideal. If I turn the printer off, Windows shows it as offline, when I turn it back on, it sees it again.
When I print something (tried PDF file, an image in Photoshop, and some simple text from notepad), it says it is printing. It goes to the Printer Que... everything seems to be working fine.... But the printer never prints.
I went to the Brother website, downloaded the latest drivers and firmware they have, installed all of that... Same issue.
When I run the Windows printer troubleshooter, it says no issue found.
I tried everything I can think of what I can find online. The printer is being seen by Windows, just not getting the print job sent to it.
All of this started right after the latest Windows 10 Update.
And yes, I have rebooted my system multiple times, Unplugged everything and cold booted all hardware.
Need some help OR a fix from Microsoft if this is an issue in the latest update that was just sent out.
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UPDATE and Solution: 2020-06-13
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Thanks to everyone for the help and now the solution.
The problem is in the update KB4560960. Once I removed this and rebooted my printer started working again.
In step 5 above, I had to search a bit and then found the update in the Microsoft area. For me it had the install date of 2020-06-11, but the real key is the "KB4560960". Once I removed that, rebooted, my printer was back up and running.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
By this time, 6/12/2020 you have probably read that the Microsoft Update has caused this problem.
Uninstall the latest patches. After that, if you CAN any longer, pause updates for 7 days until Microsoft gets their act together. Well, that will never happen but hopefully a fix will be done within a week.
Read this.
https://www.windowslatest.com/2020/06/12/windows-10-kb4557957-kb4560960-issues/
Dave & Lyn,
Thank you sooooo much. I was having the same issue Zorg had and I tried all the things that was suggested online and on 'Brothers' page and other Microsoft pages. I am not joking but I spent around 7 hours trying everything I could to completely remove printer and fresh install and rebooting many times etc. Thankfully, I woke up this morning and this page is here and all I had to do was uninstall that specific update. My printer is now working fine and I am with you Dave & Lyn, I will not be installing any updates until I make sure these issues are fixed.
It is a problem with the last windows update. I removed update KB4560960, restarted my pc and my printer started working again. I'll wait to do anymore updates until Microsoft has a fix.
I found this after troubleshooting a customer's Brother MFC 5490CN connected by USB.
Scanning works, but printing fails and reports and application error ID 1000
Faulting application name: PrintIsolationHost.exe
Faulting module name: gdi32full.dll
Looks like WU KB4560960 is a likely culprit. Awaiting solution!
You may want to read this document.
