2020-06-11 - After Windows Update, printer not working

Anonymous
2020-06-11T05:32:12+00:00

Hi

The fix is in this post below

My Windows 10 updated overnight and now my Brother printer is no longer printing.  Windows can "see" the printer, It knows when the printer is ideal. If I turn the printer off, Windows shows it as offline, when I turn it back on, it sees it again.

When I print something (tried PDF file, an image in Photoshop, and some simple text from notepad), it says it is printing. It goes to the Printer Que... everything seems to be working fine.... But the printer never prints.

I went to the Brother website, downloaded the latest drivers and firmware they have, installed all of that... Same issue.

When I run the Windows printer troubleshooter, it says no issue found.

I tried everything I can think of what I can find online.  The printer is being seen by Windows, just not getting the print job sent to it.

All of this started right after the latest Windows 10 Update.

And yes, I have rebooted my system multiple times, Unplugged everything and cold booted all hardware.

Need some help OR a fix from Microsoft if this is an issue in the latest update that was just sent out.

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UPDATE and Solution:  2020-06-13

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Thanks to everyone for the help and now the solution.

The problem is in the update KB4560960. Once I removed this and rebooted my printer started working again.

    1. Press Win+I to open the Settings app.
    1. Choose Update and Security.
    1. Click the Update History link.
    1. Click the Uninstall Updates link. ...
    1. Choose the update you want to undo. ...
    1. Click the Uninstall button that appears on the toolbar.

In step 5 above, I had to search a bit and then found the update in the Microsoft area. For me it had the install date of 2020-06-11, but the real key is the "KB4560960". Once I removed that, rebooted, my printer was back up and running.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-07-03T16:57:09+00:00

    Thanks but I just installed update KB4567512 and everything is working now! What a PIA this was...

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  2. Anonymous
    2020-07-03T16:01:24+00:00

    type services  ..on your pc .find windows update and disable permantly .then restart

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  3. Anonymous
    2020-07-03T15:49:04+00:00

    I had exactly the same problem with my Brother printer so I removed the KB 4560960 and it fixed the problem, however last night there was another scheduled update and guess what - the printer problem returned . Does Microsoft know of the problem and is working to fix? I did install a recommended "patch" based on my version but that did not help.

     7/3/2020

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  4. Anonymous
    2020-07-03T14:20:55+00:00

    Hello, Just and update regarding this printer stop working after windows update.  There is a fix for this issue now, KB456712.

    I tried looking for it on my computer and could not find it. I went to"get help" on the bottom of the windows update history screen and was put in contact with a Microsoft rep who installed it on my computer. It took about an hour.

    You can also call Microsoft Support Diagnostic Services at 1.800.642.7676

    Dave & Lyn

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  5. Anonymous
    2020-07-03T12:07:13+00:00

    Thank you so much for this fix! I only wish I'd found it before I spent 3 days uninstalling and reinstalling my printer in about 30 different methods, lol

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