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Hi
The fix is in this post below
My Windows 10 updated overnight and now my Brother printer is no longer printing. Windows can "see" the printer, It knows when the printer is ideal. If I turn the printer off, Windows shows it as offline, when I turn it back on, it sees it again.
When I print something (tried PDF file, an image in Photoshop, and some simple text from notepad), it says it is printing. It goes to the Printer Que... everything seems to be working fine.... But the printer never prints.
I went to the Brother website, downloaded the latest drivers and firmware they have, installed all of that... Same issue.
When I run the Windows printer troubleshooter, it says no issue found.
I tried everything I can think of what I can find online. The printer is being seen by Windows, just not getting the print job sent to it.
All of this started right after the latest Windows 10 Update.
And yes, I have rebooted my system multiple times, Unplugged everything and cold booted all hardware.
Need some help OR a fix from Microsoft if this is an issue in the latest update that was just sent out.
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UPDATE and Solution: 2020-06-13
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Thanks to everyone for the help and now the solution.
The problem is in the update KB4560960. Once I removed this and rebooted my printer started working again.
In step 5 above, I had to search a bit and then found the update in the Microsoft area. For me it had the install date of 2020-06-11, but the real key is the "KB4560960". Once I removed that, rebooted, my printer was back up and running.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Download KB 4567512 from Microsoft (before you have to install KB 4560960)- comes not automatically !!! After installung this patch, the printer is working again. Unfortunately I installed upgrade from 1909 to 2004 and then again, the printer is not working, so I reinstalled that update. It is very annoying with Microsoft these days.
Had the same problem with my Brother printer. So I uninstalled KB4560960, restarted the system and now it prints perfectly.
I had the same problem with my Brother MFC-6490CW printer. I uninstalled update KB4560960. I uninstalled the update and my printer works again. My problem is that my computer constantly wants to reinstall the security update. I'm getting tired of having to delete the update every time I need to print something. Will Microsoft issue a permanent fix, or is there a way to preclude this particular update from being installed again? It takes a long time to uninstall the update each time and I have to restart my computer which takes even more time. I have a home business and this is driving me crazy!
Thank you so much. Tried everything to get my Brothers printer working; never even considered
it might be an update from micro soft. I followed your procedure and and found like you
KB4560960 was the problem.
Thanks again,
Mark
The fix worked perfectly.....how do we know when (or if) MS has fixed the issue? Should we postpone updates more than 7 days?
