2020-06-11 - After Windows Update, printer not working

Anonymous
2020-06-11T05:32:12+00:00

Hi

The fix is in this post below

My Windows 10 updated overnight and now my Brother printer is no longer printing.  Windows can "see" the printer, It knows when the printer is ideal. If I turn the printer off, Windows shows it as offline, when I turn it back on, it sees it again.

When I print something (tried PDF file, an image in Photoshop, and some simple text from notepad), it says it is printing. It goes to the Printer Que... everything seems to be working fine.... But the printer never prints.

I went to the Brother website, downloaded the latest drivers and firmware they have, installed all of that... Same issue.

When I run the Windows printer troubleshooter, it says no issue found.

I tried everything I can think of what I can find online.  The printer is being seen by Windows, just not getting the print job sent to it.

All of this started right after the latest Windows 10 Update.

And yes, I have rebooted my system multiple times, Unplugged everything and cold booted all hardware.

Need some help OR a fix from Microsoft if this is an issue in the latest update that was just sent out.

*************************

UPDATE and Solution:  2020-06-13

*************************

Thanks to everyone for the help and now the solution.

The problem is in the update KB4560960. Once I removed this and rebooted my printer started working again.

    1. Press Win+I to open the Settings app.
    1. Choose Update and Security.
    1. Click the Update History link.
    1. Click the Uninstall Updates link. ...
    1. Choose the update you want to undo. ...
    1. Click the Uninstall button that appears on the toolbar.

In step 5 above, I had to search a bit and then found the update in the Microsoft area. For me it had the install date of 2020-06-11, but the real key is the "KB4560960". Once I removed that, rebooted, my printer was back up and running.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

70 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-08-09T15:20:05+00:00

    When this first happened and my Brother printer suddenly stopped printing, a search online found the advice to do a recovery and pause future updates.

    This I did and the printer worked again.

     Yesterday, when I turned my PC off, it launched unexpectedly into an update.  Today, yes you've guessed it, my printer won't work again.

    I've followed your instructions and removed the update - yes, it was the one causing the issue that had re-installed.

    Surely, this should have been fixed by now?  Have I missed a permanent 'fix' instruction?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-07-17T05:54:50+00:00

    Have you reported that this works to Brother?

    Doing this may help other users of Brother printer to have a solution.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-07-17T05:42:44+00:00

    it worked for my Brother DCP-J125. thank you...

    i have consulted to local and national distributor of Brother and they basicallya gave up :((

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-07-17T05:25:26+00:00

    It is a problem with the last windows update. I removed update KB4560960, restarted my pc and my printer started working again. I'll wait to do anymore updates until Microsoft has a fix.

    I have tried this too, unsintall KB4560960 then my DCP-J125 works as usual before.

    Thank you Dave & Lyn...

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-07-16T04:13:23+00:00

    Turn the updates off for as long as you can. Keep an eye on the updates and printer failure. Also if everything is working perfect create a restore point. I have a restore point  that goes back to May that always works.

    Was this answer helpful?

    0 comments