GPU crashes, Failed with 0x57 retrieving AppModel Runtime status for package Windows.

Anonymous
2020-06-21T22:42:15+00:00

Gidday all, I've been running into a issue with my GPU crashing and I have nailed it down to the error in event viewer " Failed with 0x57 retrieving AppModel Runtime status for package Windows. "

I have changed gpu drivers, completely uninstalled drivers, wiped my m.2 and reinstalled windows and nothing worked. Any ideas? Thank you

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-09-13T21:21:35+00:00

    The issue I was having seems to be the result of a bad/partial install of the two aforementioned Windows updates, even though Windows reported that they were both installed.

    This morning I decided to reinstall the two Windows updates to give them another test, but they both failed to install. I then deleted the SoftwareDistribution folder and restarted the PC and allowed Windows to install the updates again.

    I’ve been playing the sim for more than five hours now and it hasn’t crashed once. So it looks like the updates themselves weren’t the cause of the crashes, rather a bad/partial install of them.

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  2. Anonymous
    2020-09-13T21:14:20+00:00

    I've uninstalled these two updates and it worked for a couple hours. Then the next morning the crashes reappeared! Have you identified other updates that need uninstalling? I'm also thinking of installing a previous nvidia driver...

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  3. Anonymous
    2020-09-12T14:47:12+00:00

    My PC is running Windows 10, Version 2004, OS Build 19041.1.

    I have a two-week-old Nvidia RTX2070 Super GPU with the latest Nvidia driver installed (452.06).

    I've been playing Microsoft Flight Simulator 2020 for a couple of weeks now without any crashes. 

    Last night my PC installed Windows updates KB4571756 & KB4576478.

    This morning I tried playing MFS2020 again and it kept crashing , the error logs showed the Failed with 0x57 retrieving AppModel Runtime status for package Windows error.

    After uninstalling the two Windows updates KB4571756 & KB4576478 the game is stable again.

    So for me, the issue seems to be with the above Windows updates.

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  4. Anonymous
    2020-08-10T17:42:27+00:00

    unfortunately as usual the users have grabbed onto something like a dog bone and got it completely BACKWARDS.

    your systems are crashing due to driver or hardware instability, the log is thrown because something using the gpu has lost the device context.

    The event logged is not causing the gpu to crash.

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  5. Anonymous
    2020-08-10T05:38:55+00:00

    I've been reading anything even slightly related and can offer at least that disabling the services for AMD user experience program and AMD external event utility have little to no impact on general use, and can fix data spikes which ruin gameplay at times. I'll get back with more info after running with those disabled over the next few days.

    One other semi-fix I want to reiterate is making sure your bios/cmos setting for your power supply are set to typical or higher-demand load when idle. this helps prevent the system spitting the dummy if a power spike for the GPU comes through that it didn't anticipate. It reduiced the frequency of my green screen crashes by more than half.

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